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Stefancos
Novice
97 Views

USB ports won't work constantly.

Hello.

I have an issue with the USB 3.0 connectors on my Intel NUC. 

They will all of a sudden stop working, often only for a few second and reload the (thumb)drive attached to them. This is very annoying for video and music playback.

I cant figure out if its a hardware or a software issue.

I would appreciate some advice.

Regards.

Stefan

0 Kudos
4 Replies
n_scott_pearson
Super User Retired Employee
78 Views

We need more information. Please download and run the Intel System Support Utility for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

...S

Stefancos
Novice
64 Views

Hello Scott. Here is the SSU file.

Regards.

Stefan

 

n_scott_pearson
Super User Retired Employee
35 Views

Stefan,

I reviewed the SSU report, but I am not seeing any glaring wrongs. There are quite a few notifications of system restarts without proper shutdown beforehand.

Do you keep these two USB-based HDDs online all the time? A lot of sustained drive activity across USB could result in what might appear to be USB hangs. Also, remember that USB 3.0 clocks its data at 2.4GHz and poor quality USB cables could result in this disaffecting 2.4Ghz Wireless and Bluetooth operation (I am not saying you have poor quality USB cables, just providing words to the wise).

There are notifications of file corruption on the drive appearing as E:. If this was not a transient device, you should use ChkDsk to verify and fix this corruption.

A start...

...S

AndrewG_Intel
Moderator
56 Views

Hello @Stefancos

Thank you for posting on the Intel® communities. We hope that the assistance provided by the community has been helpful.


Based on the Intel® System Support Utility report, we noticed that this inquiry is regarding an Intel® NUC Kit D34010WYK. We would like to inform you that due to the Intel® NUC Kit D34010WYK has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.


You can verify this product's discontinuance status at the following link:

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.


Best regards,

Andrew G.

Intel Customer Support Technician


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