Unable to retrieve logs from castle lake manager UI

[Rajnish]

I am unable to retrieve logs form castle lake manager UI .I have added the screenshot.

Is there any other option to check logs?

Any help is appreciated.

[Esteban_D_Intel]

Hello Rajnish,

Thank you for posting on the Intel® communities.  

To better assist you please provide the following information:

• Are you a developer?
• What are the steps to replicate this error message?
• For how long you’ve been experiencing this behavior?

Esteban D.

Intel Technical Support Technician  

[Rajnish]

Hi

I am a developer working with  EIS orchestrator.After successful installation of client i was able to retrieve the logs of each and every containers like VideoIngestion,VideoAnalytics e.t.c. from castle manager UI. But from the very next day after restarting both server and client machine i am unable to retrieve the logs from the same.

The only error message i could see is error retrieving logs.The screenshot of which i have  attached in the previous query.

Rest is working fine if am doing some changes,do the provision and updating the app_spec.json ,the changes is getting reflected in web-visualizer and visualizer.But if anything goes wrong i could only see containers in pending state not the error logs.kindly help

Let me know for further queries.

[Esteban_D_Intel]

Hello Rajnish,

Thank you so much for your response and the clarification.

Based on your inquiry I would strongly recommend  that you submit your question on the Intel® Developer Zone.  

Please register, and create an account so that you can receive further troubleshooting support, and get access to useful documentation.  

I hope that you will be able to answer all of your concerns with the appropriate support.

That being said, as you require direct assistance from the Developer Zone we will proceed with the closure of this inquiry. If you need any additional information, please submit a new question as this thread will no longer being monitored  

Esteban D. 

Intel Technical Support Technician