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威王4
New Contributor I
373 Views

Unacceptable Screen flicker back

Screen flicker comes back to my NUC 7i5BN ​HDMI @4K 60Hz.

It was happened long time ago and was solved by graphic driver update. But Now screen flickers come back with new driver update, and will not go out even with I downgrade graphic driver.

 

Hope Intel can pay attention to this problem!

 

Thanks and Regards!

 

 

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3 Replies
n_scott_pearson
Super User Retired Employee
68 Views

So, I think you are​ incorrectly using the description 'flicker'. You are seeing the monitor reset its image (and go blank for a second or so) on some regular basis, right?

T​he best answer I can give for this issue is for you to purchase a better quality dongle (if using USB-C connector) and/or better quality HDMI cable. And, before you say anything, it doesn't matter how well this cable (etc.) might work on some other PC, you need a better quality one for the NUC. More than 90% of similarly-reported issues are fixed with a better cable.

A​side: If you are going to use a 4K monitor with the BN NUCs, you should be using the USB-C connector and a USB-C to DisplayPort or USB-C to HDMI (one saying it supports 4K at 60Hz) dongle to connect to the monitor.

H​ope this helps,

...S

Esteban_C_Intel
Employee
68 Views

Hello 威王4,

 

I would like to know if you need further assistance? If so, could you please run the Intel® System Support Utility for Windows* and share the results with me? You will find the tool at the following link.

 

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

Esteban_C_Intel
Employee
68 Views

Hello 威王4,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

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