Unknown USB Device (Code 43)

[mrsiddle]

I'm new to using the ax-fx II XL+, so apologies if this has been asked/answered. I googled like mad and couldn't find a solution.

The USB device was previously working fine. Now I'm getting an Unknown USB Device (Code 43) error in the device manager; A request for the USB device descriptor failed. Below is the detailed info. I've tried two different USB cables and two different PCs (my main rig and a laptop), which are both on W10 (1803). Trying to install the USB driver again fails because it can't find the device. I've tried a registry cleaner, tried uninstalling all the Axe applications, tried resetting the AXE FX. Nothing is working to resolve the problem.

I tried to get a support ticket, but during the registration process there was an error and now trying to log in gives the message "We were unable to log you in as this account is disabled". I have no idea where to go from here and could use some help. Thanks in advance.

Device USB\VID_0000&PID_0002\5&c1bd4d0&1&1 was not migrated due to a partial or ambiguous match.

Last Device Instance Id: USB\VID_05E3&PID_0608\5&39cd783b&0&11
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Location Path:
Migration Rank: 0xF000FFFFFFFFF122
Present: false
Status: 0xC0000719

[mrsiddle]

I tried to get a support ticket, but during the registration process there was an error and now trying to log in gives the message "We were unable to log you in as this account is disabled". I have no idea where to go device descriptor request failed error from here and could use some help. Thanks in advance. Device USB\VID_0000&PID_0002\5&c1bd4d0&1&1 was not migrated due to a partial or ambiguous match.
Last Device Instance Id: USB\VID_05E3&PID_0608\5&39cd783b&0&11
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Location Path:
Migration Rank: 0xF000FFFFFFFFF122
Present: false
Status: 0xC0000719

[David_G_Intel]

Hello mrsiddle

Thank you for posting on the Intel️® communities. Please share with us the following information:

• Does this happen on the latest Windows version?
• Can you replicate this same problem on another system?
• Is this the only USB device that gives you problems?
• Did you check with the manufacturer for support?
• What changes did you make before it stopped working?
• Please share with the Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save". 

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Best regards,  

David G. 

Intel Customer Support Technician