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DSand11
Beginner
3,059 Views

Unknown USB Device (Device Descriptor Request Failed) in windows 10 system

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Hi,

For the last month or so I've been getting an error in Device Manager/Universal Serial Bus USB Hub - Unknown USB Device (Device Descriptor Request Failed) - properties reveals:

'Windows has stopped this device because it has reported problems. (Code 43). A request for the USB device descriptor failed'.

 

My system is a NUC5i7RYH kit. I have the latest BIOS, and all drivers are up to date.

 

I have a Microsoft Wireless Comfort 5000 keyboard and Mouse connected to the wireless receiver which is in NUC front USB3 port.

 

 

I have two NexStar AC powered USB3 7x ports Hubs connected to NUC rear USB3 ports:

In NexStar Hub 1, I have attached:

1x AC powered Nexstar Dual HDD Dock,

1x external, Hub powered DVDRW.

In NexStar Hub 2, I have attached:

1x Brother J430W MFC, and

1x Epson R310 printer.

 

Whenever I use the NexStar HDD dock, I get severe mouse lag (whether being used or not). When the dock is turned off, there is no lag.

My question then is, how do I fix the Code 43 problem, as above? I assume that once that is fixed, I should not suffer the lag.

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1 Solution
Miguel_C_Intel1
Employee
1,609 Views

Hi DacorDave,

According to your description it seems to be a compatibility issue. I suggest you to verify if you are using the latest drivers for the

Microsoft Wireless Comfort 5000 keyboard and Mouse, select Windows® 10, 64bit

https://www.microsoft.com/hardware/en-us/d/wireless-comfort-desktop-5000 Software Downloads: Wireless Comfort Desktop 5000

NexStar Hard Drive Dock documentation talks about compatibility with Windows® XP, Vista , 7 and 8. It is necessary to confirm with the manufacturer if there is any diver available for Windows® 10.

http://www.vantecusa.com/en/product/view_detail/295 Vantec – Vantec NexStar Hard Drive Dock-NST-100SU- 2.5"/3.5" SATA to USB 2.0 and eSATA Hard Drive Dock

I suggest you to narrow down the issue. Unplug all USB devices from the NUC; then, plug the keyboard and mouse to the NUC, install the latest Microsoft® driver and check if you are getting any error message in device manager. Make sure you already have the BIOS version 0354 and latest Chipset, Me and USB3.0 drivers.

https://downloadcenter.intel.com/product/87570/Intel-NUC-Kit-NUC5i7RYH Drivers & Software

Then, plug one by one USB devices to the NUC and check if it is recognized properly by the NUC. If not, check if USB device manufacturer has a newer driver or firmware.

Regards,

 

Miguel C

View solution in original post

2 Replies
Miguel_C_Intel1
Employee
1,610 Views

Hi DacorDave,

According to your description it seems to be a compatibility issue. I suggest you to verify if you are using the latest drivers for the

Microsoft Wireless Comfort 5000 keyboard and Mouse, select Windows® 10, 64bit

https://www.microsoft.com/hardware/en-us/d/wireless-comfort-desktop-5000 Software Downloads: Wireless Comfort Desktop 5000

NexStar Hard Drive Dock documentation talks about compatibility with Windows® XP, Vista , 7 and 8. It is necessary to confirm with the manufacturer if there is any diver available for Windows® 10.

http://www.vantecusa.com/en/product/view_detail/295 Vantec – Vantec NexStar Hard Drive Dock-NST-100SU- 2.5"/3.5" SATA to USB 2.0 and eSATA Hard Drive Dock

I suggest you to narrow down the issue. Unplug all USB devices from the NUC; then, plug the keyboard and mouse to the NUC, install the latest Microsoft® driver and check if you are getting any error message in device manager. Make sure you already have the BIOS version 0354 and latest Chipset, Me and USB3.0 drivers.

https://downloadcenter.intel.com/product/87570/Intel-NUC-Kit-NUC5i7RYH Drivers & Software

Then, plug one by one USB devices to the NUC and check if it is recognized properly by the NUC. If not, check if USB device manufacturer has a newer driver or firmware.

Regards,

 

Miguel C

View solution in original post

AWast
Beginner
1,609 Views

Well, if you're getting unknown USB device (device descriptor request failed) error then I recommend you to Change the USB Selective Suspend Settings by following these steps:

 

  • In the Power Options click the Show additional plans.
  • Then select Change settings that are currently unavailable High performance > Change plan settings Change advanced power settings
  • After that locate USB settings and expand it.
  • Expand the USB selective suspend setting. Disable both On battery and Plugged in settings.
  • Now, click an Apply button and restart the system.

 

After using this method, you must resolve Device Descriptor Request Failed error for Windows 10.

 

 

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