Unlimited attempts to boot from network PXE boot.

[gregal0711]

I have an issue with the new intel NUCs where it will only attempt to boot from the network for a few attempts then it will get stuck on 'No Media Present'. Previous versions of NUC would keep checking media presence but the new versions give up after around 20 seconds. (Even with Unlimited Boot to Network Attempts checked in the Bios)

I have an issue where if there is a power failure in a venue the network takes a while to start back up and the nucs then fail to boot after they reboot, I have around 30 NUCs in hard to reach places and the only way to get them to boot properly if this happens is to go around them one by one and restart them.

Looking for help to get my real Unlimited Boot attempts back!

[AndrewG_Intel]

Hello gregal0711

Thank you for posting on the Intel® communities.

In order to check this further, could you please provide us with the following information?

1- Are all of the NUCs the same model? Please provide the exact/full model(s):

2- A picture showing the error message 'No Media Present' and another picture(s) showing your current BIOS settings regarding PXE boot.

3- Did this configuration work fine before? If yes, was there any hardware, software, or configuration setting that might relate to the point when the issue started?

4- Please describe the network configuration/topology where the NUC is deployed:

5- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

• Download the Intel® SSU and save the application on your computer
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click Next and click Save.
• Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

[gregal0711]

Hi Andrew,

Thanks for your assistance, please give me a little bit of time to gather all of the full information.

1. I am trying this on Intel Nuc10i7 and intel Nuc10i3 I have previously had this working on Intel Nuc8i7. I will get all the full models of the non working setup and working setup soon.

2. 

3. Yes this worked before on similar setups on older versions of IntelNUC.

4. The issue is that when there is no network detected the NUC doesn't keep trying to connect. It locks on the No Media Present. On previous versions it would keep trying to connect and download the PXE until the network was available. (Example here https://int.pixilab.se/outgoing/permanent/forum/PXEBoot2-desktop.mp4) 

[AndrewG_Intel]

Hello gregal0711

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello gregal0711

Thank you for your response and for the pictures.

We would like to know if you were able to gather the information about the models and the Intel® SSU reports.

In the meantime, could you please try these steps to see if the behavior is different (better?):

1. Navigate to BIOS > Boot > Boot Priority, uncheck "Boot Network Devices Last".
2. Go to Boot > Boot Priority, set "Network Boot“ as first priority.
3. Press F10 to save settings and test.

Also, please review if the devices are running the latest BIOS versions available at Download Center and refer to the BIOS Update and Recovery Instructions for proper steps. If there are BIOS updates available for the NUCs, we recommend updating using one of these two methods: F7 Update or Power Button Menu Update.

Please feel free to share details about the outcome of the steps.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello gregal0711

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello gregal0711

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician