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Ilya_E_
Novice
317 Views

Unusual noise

A week ago there was a strange noise in my device. I watched the forum and followed the instructions given here. However, it did not help. Therefore, I appeal here. I give a recording of the sound itself, and logs

 

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11 Replies
Alberto_R_Intel
Moderator
100 Views

IEfan, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance, we just wanted to confirm a few details about your system:

Is this a new Intel®NUC?

Did you make any recent hardware/software changes?

Was it working fine before?

Which Windows* version are you using?

When you said that there is a strange noise when using the Intel® NUC, do you mean when it is connected to a TV or monitor or when using headset, headphones or speakers?

Or do you mean the noise is actually coming out of the Intel® NUC itself, like for example a fan noise or hard drive/SSD noise?

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

Ilya_E_
Novice
100 Views

Alberto,

1) I bought Intel Nuc 02/18/2019.

2) Hardware - no, I installed all the components on the day of purchase. Software - last windows update (19h1) and last bios update.

3) Yep, all working fine before

4) Windows 10 64-bit 19h1

5) I use NUC as a work computer connected to a monitor with headphones.

6) As I said, I read the forum, and disconnect all the wires except power, and I am sure that the sound comes from the NUC. I have a suspicion now either on the cooling fan or on the Hard drive. On the one hand, I want to think that a hard disk is falling apart. On the other hand, the work of the system, programs, and the smart service does not give a reason to think about it

n_scott_pearson
Super User Retired Employee
100 Views

This is the either the sound of the blades in the blower rubbing against something (most likely the cowling of the blower itself) or the bearings in the blower rubbing against something (most likely each other). This blower is not considered a user-replaceable part, so replacement will require replacement of your whole base unit.

 

After verifying that your warranty is still active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local phone numbers, by geography:

 

 

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

 

Hope this helps,

...S

Ilya_E_
Novice
100 Views

scott.pearson, Thanks for the answer, the assumption of breakage and links. I will use your advice if communication with Alberto does not give a positive result.

Alberto_R_Intel
Moderator
100 Views

IEfan, Thank you very much for your response and thank you N. Scott Pearson for the information provided above.

 

Yes, in this case since the unusual noise is coming from the Intel® NUC itself, it will indicate that this is a hardware problem. If you have the option to test the Intel® NUC with a different hard drive, that will help us to rule out a possible issue with the hard drive itself, even though it seems to be working fine.

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

Ilya_E_
Novice
100 Views

Yes, after I carefully, without touching the motherboard, pulled out the hard drive, the sound remained. Looks like the only thing left is to return the device to the store (

Alberto_R_Intel
Moderator
100 Views

IEfan, Thank you for letting us know those results.

 

Yes, that is correct, since the unusual sound still persists after removing the hard drive, the next thing to do will be to get in contact directly with the Intel® support department in your region using the contact information provided previously to start the warranty replacement process to replace Intel® NUC Kit NUC7PJYH.

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

Ilya_E_
Novice
100 Views

Hello. I went through the replacement procedure successfully, and now the owner of Intel NUC kit NUC8i3BEH2

Thanks for the support :)

n_scott_pearson
Super User Retired Employee
100 Views

I have another question, though mostly out of curiosity: If you hold the system upside down, does the noise stop?

...S

Ilya_E_
Novice
100 Views

I will honestly say, I never thought of doing so :) Due to the fact that I have a hard disk, and as you know, he does not like such manipulations. Yes, and I usually shore, and try not to touch it too much)

Alberto_R_Intel
Moderator
100 Views

IEfan, Thank you very much for sharing those updates.

 

It is great to hear that you were able to replace the Intel® NUC.

 

Any other inquiry, do not hesitate to contact us again.

 

Regards,

Alberto R.

 

Intel Customer Support Technician   

Under Contract to Intel Corporation

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