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11296 Discussions

Update Assistant Tray says 2 updates available, when I check for new drivers it says 1 Update available. The update is for the ITE IR receiver and fails to install. WTF is going on? Screenshots below, the NUC is a Hades Canyon.

ITelf
Beginner
263 Views

ITE Install failure.PNG

 

Update Assistant.PNG

0 Kudos
5 Replies
LeonWaksman
Super User
121 Views

Download the latest Driver form the Intel Download Center and install it manually.

 

Leon

 

ITelf
Beginner
121 Views

Nope. Same error, same error code.

n_scott_pearson
Super User Retired Employee
121 Views

Try uninstalling the old driver. Do so from ​Apps & Features, not Device Manager. Reboot and then install the latest version.

...S

ITelf
Beginner
121 Views

Nope again. Same problem, same error code. Incidentally. there is no such driver shown in Apps & Features, nor are there any devices resembling a CIR driver in Device Manager, also, no devices reproting problems in Device Manager.

 

LeonWaksman
Super User
121 Views

I've reinstalled the latest driver without problems. In the Apps & features it is listed under name ITE Infrared Transceiver. Check in Bios Advanced > Devices > Onboard Devices that Enhanced Consumer IR is enabled. If you will enable it, you will find in Device Manager, under Human Interface Devices this driver named: ITECIR Infrared Receiver (EC) . So, if you can't install this driver, uninstall the currently installed version and install the latest.

Leon

 

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