Updates not being installed from Driver and Support assistant

[Jamie01]

I have a NUC11PHBi7.

I visit the drivers page to download the latest drivers. All drivers and updates get installed except for

Intel® Ethernet (LAN) Network Connection Driver for the 11th Generation NUC Products for Windows® 10 64-bit and Windows* 11.

Im using Windows 11.

I have cleared my browser cache. Deleted all download files which are stored on my PC location listed under the settings section but this update does not install.

I have tried 2 different browsers over a couple of days. 

The log file found under the same location where the files are stored have the below listed from the ServiceHelper file

02/04/2022 08:19:24 +00:00 9080:1 Information DSAServiceHelper.Program Main () Started C:\Program Files (x86)\Intel\Driver and Support Assistant\DSAServiceHelper.exe (version 21.7.50.3) with arguments: install 30137 { }
02/04/2022 08:19:24 +00:00 9080:1 Information DSAServiceHelper.Program Main () Install: Process id is 9080 { }
02/04/2022 08:19:24 +00:00 9080:1 Information DSAServiceHelper.Program Main () Install: not running as admin { }
02/04/2022 08:19:26 +00:00 9080:1 Information DSAServiceHelper.Program Main () Install: Restarted as administrator. New process id is 12536 { }
02/04/2022 08:19:26 +00:00 9080:1 Information DSAServiceHelper.Program Main () Exiting with exit code 125360 { }

Ive run my browser as an admin and same issue (i do get prompts to install which i confirm).

The updateService log has the below

02/04/2022 08:31:56 +00:00 3160:5 Information DSAUpdateCommunicationService.Update SelfUpdate (NoUpdateNeeded) End { }
02/04/2022 08:32:12 +00:00 3160:6 Information DSAUpdateCommunicationService.Update SelfUpdate () Start { }
02/04/2022 08:32:12 +00:00 3160:6 Information DSAUpdateCommunicationService.Update SelfUpdate (NoUpdateNeeded) End { }

but if i refresh the page it still suggests i need an update so not sure if this is a bug or some extra step i need to take?

[DeividA_Intel]

Hello Jamie01,  

Thank you for posting on the Intel® communities. I understand you are having issues with the Intel® Driver & Support Assistant (Intel® DSA).

In order to better assist you, please provide the following:  

1. Do you get any errors while scanning or installing? If so, what is the error?

2. Can you take a picture of the Intel® Driver & Support Assistant (Intel® DSA) where we can see the updates pending?

3. Have you tried installing the driver manually?

4. Did the Intel® Driver & Support Assistant (Intel® DSA) used to work properly with your NUC?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Jamie01]

Thanks for your reply!

1. No errors listed but i did include the logs above of the current status. If there's any other area you need me to look at please advise. I do see C:\ProgramData\Intel\DSA\Downloads having multiple extracted file downloads for LAN-Win10_Win11-1.0.2.14 which have been extracted each time i have attempted to Install via the tool. 

2. Attached.

3. Yes i have. The way i attempted this was to go into Device Management and select Network Adaptors > Intel Ethernet Controller (3) I225 LM. Browse to the folder listed in step 1 but it always states no updates are required.

4. Ive only had the NUC for a couple of months and never had this issue until recently.

In addition i have deleted the downloads found in step 1, cleared browser history, temp files and attempted with 2 browsers and all result in the same issue which is shown in the image attached after i have attempted to install and proceeded with the Windows prompt.

[GRIFFCOMM]

We have noticed this for a long time, the NUC7PJYHN is always saying there is an SD card driver in DSA, we install and appears to finish ok, but then DSA says the same driver is required, however the NUC7PJYH does not do this, the only difference is the NUC7PJYHN has no sound output.... It appears to be something on how DSA is checking for updates.  We have noticed issues with the NUC11 Extreme doing the same thing with other drivers.

As we cant bill the client for this time we have never investigated the issue as the PC's are working fine.

[DeividA_Intel]

Hello Jamie01, 

Based on your response, I would like you to try the following:

1. Use the uninstaller and then try to reinstall the Intel® Driver & Support Assistant (Intel® DSA):

• Uninstaller: https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.ht...
• Tool: https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html

2. Update manually the driver (let me know if this was the step you tried):

• Driver: https://www.intel.com/content/www/us/en/download/19705/intel-ethernet-lan-network-connection-driver-...
• Steps: Are included in the download link.

Please let me know if the issue persists.

@GRIFFCOMM , feel free to use the steps shared here, but for better support I recommend you open a new post. Thanks

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Jamie01,    

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Jamie01]

Hello

Apologies i was off for a few days.

I uninstalled and re-installed as per your instructions and unfortunately it was the exact same experience as my original thread, it seems to show its installing with no feedback but refreshing the auto-update page results in the same driver appearing to be installed.

I downloaded it manually and exact same happened as above. Ive copied the last bit of the logs below which may suggest its installed but i rather have confirmation and perhaps the tool to analyse this and confirm?

2/10/2022 08:30:35 +00:00 4224:16 Information DSAServiceCore.Controllers.Session.PopulateSessionController RecordScanSnapshot () Duplicate driver key: Intel(R) Ethernet Controller (3) I225-LMIntel1.0.2.69/22/2020 12:00:00 AMC:\Windows\INF\oem35.infTrue { }
02/10/2022 08:30:35 +00:00 4224:16 Information DSAServiceCore.Controllers.Session.PopulateSessionController RecordScanSnapshot () Duplicate driver key: Trusted Platform Module 2.0Microsoft10.0.22000.3486/21/2006 12:00:00 AMC:\Windows\INF\tpm.infTrue { }
02/10/2022 08:30:35 +00:00 4224:16 Information DSAServiceCore.Controllers.Session.PopulateSessionController RecordScanSnapshot () Duplicate driver key: Realtek PCIE CardReaderRealtek Semiconductor Corp.10.0.19042.213475/21/2021 12:00:00 AMC:\Windows\INF\oem27.infTrue { }
02/10/2022 08:30:35 +00:00 4224:16 Information DSAServiceCore.Controllers.Session.PopulateSessionController RecordScanSnapshot () Duplicate driver key: CD-ROM DriveMicrosoft10.0.22000.16/21/2006 12:00:00 AMC:\Windows\INF\cdrom.infTrue { }
02/10/2022 08:30:35 +00:00 4224:13 Information DSAServiceCore.Controllers.DsaWebClient.WebSocketHttpListener ProcessRequest () 3 Received GET request for 'Lw==' from TW9..2 { }

[DeividA_Intel]

Hello Jamie01, 

Thanks for the information provided. In this, since you reinstall the Intel® Driver & Support Assistant (Intel® DSA) I will need you to send all the logs again.

Please the logs at the following location and send them (just to make sure that we have all of them):

• Logs: disk c> view> hiddend items>program data>intel> idsa> copy file>desktop>paste>send to> ZIP> send 

Also, provide the report from the Intel® System Support Utility:

• Tool: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

Regards,  

Deivid A.  

Intel Customer Support Technician  

[jsmiddleton4]

Same problem here.  All the usual "fixes" don't fix it. 

Click on install and the DSA process runs again.  Nothing gets downloaded to install.

Maybe because its a zip file not an EXE or MSI?

[Jamie01]

@DeividA_Intel  Logs and Tool info: Attached, not sure if you can remove them as soon as you have them downloaded?

@n_scott_pearson Thats a fair point and gives the reason behind why its doing, what its doing, but i have to agree with @jsmiddleton4 that it shouldnt be displayed at all or if it does bring some benefit for the user to use this driver, perhaps list them in another column/section to detail what it may fix and any instructions without giving the impression something isnt working.

[n_scott_pearson]

If you look at the display generated by IDSA, only those drivers that are marked with checkmarks are going to ever be updated by IDSA. The others are not done because they are (a) being regularly handled by Windows Update, (b) were expected to have been installed BEFORE IDSA was ever installed or (c) are being avoided because there is the possibility of custom drivers coming from the board/system vendor.

Here are some helpful documents you should read:

Things to Know Before I Start to Use Intel Driver & Support Assistant

Intel Driver & Support Assistant FAQ

Intel Driver & Support Assistant Exclusions

Hope this helps,

...S

[jsmiddleton4]

Nope, not any help at all.

IF they aren't managed by DSA, they shouldn't be popping up as an available updated driver.

None of your scenarios match the situation.

But thanks.

[DeividA_Intel]

Hello Jamie01, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[JCe]

Hi Deivid,

Same problem (in France) on NUC Pro 11 with Win11. All test and tries required has been done, no solution to install the update of Ethernet pilote and still messages on Assistant pilotes et support Intel : update disponible. 

Regards

Jacques

[Garitaar]

I have a NUC 11 TNH i5000

System Model   NUC11TNHi5

Windows 11 identifies it as:

11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz   2.42 GHz

BIOS TNTGL357.0062.2021.1203.1108

64.0 GB (63.6 GB usable)

The problematic driver loading is for its:

Intel(R) Ethernet Controller (3) I225-LM

Presently running driver version: 1.0.2.6

C:\WINDOWS\system32\e2f68.din

C:\WINDOWS\system32\DRIVERS\e2f68.sys

(Are these really 32-bit?  This seems surprising.)

The Intel® Driver & Support Assistant (Intel® DSA) providing no response or change in status upon repeated attempts, I downloaded the driver installer and ran it directly. 

The response was: “No Intel Network Connections Found on this computer.  No Drivers were installed.”

I also downloaded LAN-Win10_Win11-1.0.2.14 which contains “e2f” files and offered them via the Device Manager.  The Device Manager response was “The best drivers for your device are already installed”.

I presume that the upshifting value from 1.0.2.6 to 1.0.2.14 is minor, but still...

On another topic, when the DSA provides BIOS updates, it might be nice to ensure clarity that when the computer restarts and says there is no bootable media, the NUC needs to have power removed for a minute.

[DeividA_Intel]

Hello Jamie01, 

Thanks for your patience. In order to continue with the investigation, I would appreciate it if you provide the following:

1. What is the drover version that the Intel® Driver & Support Assistant (Intel® DSA) is asking you to install?

2. What browsers and versions have you tried?

3. Please, provide again all the folders in the Intel® Driver & Support Assistant (Intel® DSA) folder in a .zip file, not just the logs.

4. Is the driver giving any error when trying to install it? If you get any errors, take screenshots.

Hi @JCe, @Garitaar, and @jsmiddleton4, feel free to try the steps shared on this thread, however, I recommend you to open a thread so you can get proper support.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[jsmiddleton4]

If all that same information was not already provided in this thread I'd be more than happy to provide it.  Asking for the same information over and over is annoying, not helpful.

Intel has ALREADY been provided with very specific details regarding this DSA issue.

[toddbud]

Deivid:

Same problem here.  And the notification is driving me nuts.  My hardware is:

Intel® Client Systems NUC

BIOS

Version

0065

Date

10/14/2021

MOTHERBOARD

Manufacturer

Intel Corporation

Model

NUC11PHBi7

Version

M26151-403

OPERATING SYSTEM

Edition

Microsoft Windows 11 Pro (64-bit)

Version (Build)

21H2 (10.0.22000)

The specific driver at issue is: 

Description:
This download record installs Intel® Ethernet (LAN) Network Connection Driver for the 11th Generation NUC Products for Windows® 10 64-bit and Windows 11*.

Version:
1.0.2.14Release date:
January 9, 2021Size:
297.67 KB

The device info:

• Driver DetailsUpdate available
• ProviderIntel
• Version1.0.2.6
• Date9/22/2020

• Device Details
• ManufacturerIntel
• AvailabilityRunning at full power
• StatusThis device is working properly.
• InstalledTrue
• MAC Address54:B2:03:F6:78:F0
• Service Namee2fexpress
• Device IdPCI\VEN_8086&DEV_15F2&SUBSYS_20908086&REV_03\54B203FFFFF678F000
• Revision03

When I hit Install All, the other drivers installed properly so I don't think it is a DSA issue.

I hope this information helps.

[Jamie01]

@DeividA_Intel 

1. Please see attached for the driver info 

2. I have tried Chrome, Edge and other browsers all giving the same experience.

3. I prefer not to as from the other posts it is coming across as a bug rather than machine specific however if you feel this is critical to your investigation and the information provided on this thread isnt giving you guys enough information to narrow down the issue then could you give me the exact location you would like a zip of so i can double check no sensitive info is placed on public forums.

4. As mentioned above there are no errors listed whatsoever. I've checked the Win logs too and nothing listed. All the logs were attached in my previous post.

[Garitaar]

Hello Deivid 

I joined in on this thread because I have observed the same problem with the same LAN driver update.

It's not about the web-browser.  I listed the existing driver version and the version of the supposed update.  The DSA hides the feedback, so I bypassed the DSA and provided you that feedback in my response above, not with a screenshot, but with the text.

This is not user error, and you alone will not solve this problem.  Please escalate our issue to a trouble-ticket for the engineers to engage.

Thank you.

[n_scott_pearson]

@jsmiddleton4,

Every bit of information helps. I haven't seen you providing anything. I can only presume you are either lazy or just here just to whine. Put your information where your mouth is.

...S