Upgrade to Windows 10 v1809 not available through Windows Update

[SKay1]

I have a 6th generation NUC (NUC6i5SYB) currently running Windows 10 v1803. We would like to upgrade the OS to v1809 but do not get the option to upgrade when we run Windows Update on the system. I have confirmed that we have the latest drivers and BIOS installed by using the Intel Driver & Support Assistant:

Intel Iris Graphics 540 Driver: 25.20.100.6444

Intel Display Audio Driver: 10.26.0.3

Whenever we run Windows Update we get a message saying "You're up to date" and no option for v1809. Under Advanced Options, none of the settings to Pause or Delay updates are enabled, and the "Semi-Annual Channel (Targeted)" update branch is selected.

I have attached diagnostic output from dxdiag and the Intel System Support Utility.

Any suggestions or assistance in getting this system upgraded to the current version of Windows greatly appreciated.

Thanks

[n_scott_pearson]

While it doesn't make sense, I have a feeling that this is occurring because you have the DCH driver installed. Try uninstalling it and see if it will them update.

If that doesn't work, you can always force the upgrade to occur.

Hope this helps,

...S

[SKay1]

Thanks Scott, appreciate the quick feedback. However, I want to be sure I understand how to do what you suggest. Do I simply uninstall the Intel Graphics Driver listed in Settings > Apps & Features? Or do I need to uninstall the device through Device Manager? Also, once I uninstall the driver, does the system fall back to a default VGA driver provided by Windows or something like that? I don't want to be stuck with no display once I uninstall the driver.

Thanks again for your help.

[n_scott_pearson]

Because it is a DCH driver, you should uninstall it through Apps and Features. It should fall back to the generic VGA driver, though there is the possibility of it seeing something else though Windows Update. Either way, it would never leave this kind of device without a driver.

Your next step after that is to install the 1809 upgrade. If this will immediately happen through Windows Update, then great. If it won't, however (friggin' Microsoft put in some fancy rules about which Intel designs can and can't automatically update; grrrr), you always have the option of forcing the upgrade to start. Then again, you always had the option of forcing the upgrade to start without touching the DCH driver (though I don't know if it would have succeeded.

Hope this helps,

...S

[PeterNUC]

Hi, I am also not getting 1809 upgrade on NUC NUC7PJYH (25.20.100.6444 driver). Are there any chances of getting the upgrade without forcing it or reverting to an old gfx driver? If not not, did anyone have any luck with the forced upgrade? Or are we stuck at 1803?

Thanks, Peter

[n_scott_pearson]

Peter, you know better than to hijack another conversation. Open this as a new question.

[PeterNUC]

Scott, I thought that one should not start a new discussion when it is already there. But, I guess, you are right since I have a different NUC. Thanks, Peter

[n_scott_pearson]

There should be a 1 to 1 correspondence between a user's problem and that user. If you have the same problem, you can add a quick "I have the same problem" note, but you should still create a separate conversation so "your" issue is tracked against you. This allows the ICS folks to verify with each user reporting a problem that the problem indeed was fixed from their standpoint.

...S

[SKay1]

Hi Peter,

I found I did not have to uninstall or revert to the old video driver. I just ran the forced upgrade and everything worked fine, no problems and was painless.

Good luck

[PeterNUC]

Thanks for the positive info.

[n_scott_pearson]

We know that there were specific Intel HD Graphics driver releases (24.20.100.6344 and, more commonly, 24.20.100.6345) that Microsoft identified as being problematic (apparently, they were using APIs MS considered experimental and these APIs had been removed/modified) and they blocked Windows Update from upgrading if these versions were installed. Still, I have NUCs (and Compute Sticks) that I know for a fact didn't have either of these driver releases yet they would not automatically upgrade to 1809 either. In some cases, I found that this was because the units in question did not have enough storage to complete the upgrade process (and I had to manually address this issue). In others, however, I found no rhyme or reason for this. I simply gave up and forced the upgrade. Unless you have bad drivers, there does not seem to be any penalty for forcing the upgrade; I had no issues with any units I did this to. Hopefully you won't either.

...S

[n_scott_pearson]

I forgot to mention - upgrading to the DCH drivers often requires that the non-DCH driver be manually uninstalled. The process is as follows:

1. Download DCH driver package and place on system drive (anyplace you like).
2. Disconnect NUC from Internet.
3. Uninstall the non-DCH driver, using its entry in Apps and Features.
4. Reboot.
5. Install the DCH driver using the package you downloaded previously.
6. Reboot.
7. Reconnect NUC to internet.
8. Test.

Hope this helps,

...S