Upgraded iris graphics 655 to 27.20.100.8681 but Windows updates tries downgrade to 26.20.100.8141

[saturn32]

Hi Community!

I have recently downloaded and installed the latest driver for my NU8i3BEH (Windows 10 version 2004). I did this manually, after reading here bad experiences with IDSA. My procedure: uninstall first the existent driver (without internet conection), then the Intel Graphics Command Center and Intel graphics installer on the programs list.  After a reboot I installed the previously downloaded new driver without any issue. Afterwards a second reboot.

First I have noticed that the Intel Graphics Command Center and Intel Graphics installer were not installed automatically after the new driver was installed. With older graphics drivers these apps appeared at some point on my app list again. Should I download both applications? My guess is that the driver is enough.

But my main question is: How is it possible that Windows Update recognize the old driver version 26.20.100.8141 as the right one? I know this is not a Microsoft forum but I would like to know the experiences from NUC users who already upgraded the graphics to this version. Do you experience the same issue? Is there a way to cancell that specific update? I think this happened to me already like a year ago or so, but I would say in that case the version downloaded by Windows Update was the newer.

Right now I paused the Updates for a week but I would like to keep my PC updated. 

Any help or experience is more than welcome :)!

Cheers,

M.

[Sebastian_M_Intel]

Hello saturn32, 

Thank you for posting on the Intel® communities.   

We cannot ensure why Windows keeps offering you an older driver as that is from the Operating System (OS) side. However, you may want to try a clean install of the drivers, going back to the Microsoft Basic Display Adapter to rule out any remaining files from older drivers: 

1. Download the latest DCH driver and save it on the computer: https://downloadcenter.intel.com/download/29911/Intel-Graphics-DCH-Driver-for-NUC8i3BE-NUC8i5BE-NUC8i7BE 
2. Disconnect from the Internet so no new drivers are automatically installed by Windows Update. 
3. Uninstall the driver and the Intel Graphics Command Center from Control Panel > Programs and Features. 
4. Restart the computer. 
5. Confirm in Device Manager > Video Adapters the controller is listed as 'Microsoft Basic Display Adapter' > if not, repeat steps 2 through 4. 
6. If the adapter continues to be listed as ‘Intel HD Graphics’ or similar, and no other Intel Graphics driver is listed under 'Programs and Features' for removal, then it means Windows has switched to a previously installed Legacy driver. At this point we can remove Legacy drivers from Device Manager: 
   1. Right-click on 'Intel HD Graphics' or similar, and select 'Uninstall Device' 
   2. In the pop-up window make sure 'Delete the driver software for this device' is checked. 
   3. Click on 'Uninstall'. 
   4. Restart. (Repeat steps 6.1.1 through 6.1.4 until the device gets listed as 'Microsoft Basic Display Adapter') 
7. Install the DCH driver that was downloaded on step 1. 
8. Restart the computer. 
9. Reconnect to the Internet. 

In case the above does not work, please provide the following: 

1. Screenshot of the message from Windows. 
2. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

• Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
• Click on the menu where it says "Summary" to change to "Detailed View".   
• To save your scan, click on "Next", then "Save".   
• Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach). 

Regards, 

Sebastian M  

Intel Customer Support Technician  

[saturn32]

Hi Sebastian,

Thanks for the feedback.

The way you suggested is the way I did the graphics drivers install. I dont know if it might make a difference reapeating the procedure. 

I think that the fact that Windows Update tries to downgrade the graphics driver version may have to do with the fact I uninstall the Intel Graphics Command Center as well as Intel Graphics Installer. I have already downloaded the IGCM but the second one is nowhere to be found. Maybe this missing software is why Windows Update tries to download the software at any time.

Btw I found the confirmation that at some point of this year IGCM and DHC graphics drivers were not delivered together anymore (https://www.intel.ca/content/www/ca/en/support/articles/000055210/graphics.html)

I attached the ISS for my NUC. I hope you can find useful info there.

Regards,

M.

[Sebastian_M_Intel]

Hello saturn32,  

Thank you for your reply. 

I would like to clarify that the Install the Intel® Graphics Command Center has never been included with DCH drivers, this is because DCH will have no extra software included or any installer. Can you please explain what do you mean by the "Intel Graphics Installer"?  

Additionally, you can check that all other Windows updates are installed, that no other KBs or any extra update are missing. Otherwise, you may want to try a Windows restore/reinstall as this seems to be an OS problem, check with Microsoft* for help: https://support.microsoft.com/en-us/windows/reinstall-windows-10-d8369486-3e33-7d9c-dccc-859e2b022fc7 

Regards,  

Sebastian M  

Intel Customer Support Technician 

Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.

[saturn32]

Hi sebastian,

Thanks you and also the other people who commented for their help and wisdom.

By Intel Graphics Installer I mean an app I uninstalled right after I uninstalled IGCC. Both were installed on the same day. I dont know if the english name is that one since my windows is in spanish (Instalador de graficos Intel). As I clicked uninstall I wondered also where this app comes from. When I reinstalled IGCC this app didnt show up again. I hope I wasnt any malware.

Cheers,

M.

[Sebastian_M_Intel]

Hello saturn32,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Sebastian M  

Intel Customer Support Technician

[LeonWaksman]

Hi @saturn32 

I can only confirm that nothing wrong is with your NUC, rather there is a problem with the Microsoft Catalog, which I hope will be solved. The same phenomena, I've observed  in my NUC10i7FNH and NUC7i7DNHE.

Leon

[AlHill]

This is part of the discussions I have created today.  Who tells Microsoft to fix their catalog?  Who is responsible for bringing this to Microsoft's attention, if anyone?  Who is in charge of this information?

Sorry, but very frustrating.  I doubt that anyone even knows who to contact at Microsoft.

[Sebastian_M_Intel]

Hello saturn32, 

As extra workaround, I would like to recommend you to: 

Try the steps mentioned in the following article, they are similar to the previous ones we did but I recommend you to try them again to the letter: https://www.intel.com/content/www/us/en/support/articles/000056629/graphics.html 

1. Before starting, download the latest graphics driver for your NUC: https://downloadcenter.intel.com/download/29911/Intel-Graphics-DCH-Driver-for-NUC8i3BE-NUC8i5BE-NUC8i7BE?product=126150 
2. Disconnect the internet connection so Windows Update won't automatically reinstall a previous drivers. 
3. Open Device Manager by right-clicking the Windows Start icon. 
4. Click Yes when prompted for permission from User Account Control. 
5. Expand the Display adapters section. 
6. Right-click the Intel Graphics entry and select Uninstall device. 

• Important: Check "Delete the driver software for this device." 

1. Right-click anywhere in Device Manager and select Scan for hardware changes. 
2. If there are no older drivers stored in the system, the graphics controller in Device Manager should now be listed as "Microsoft Basic Display Adapter". If not, repeat steps 4 through 8. 
3. Restart the system to complete the uninstall process. 
4. Install the latest DCH graphics driver (downloaded in step 3). 
5. Restart the system and reconnect the internet connection. 
6. Verify the driver is installed in Device Manager. 
   1. Double-click the installed Display Adapter. 
   2. Click the Driver tab. 
   3. Verify the Driver Version and Driver Date are correct. 
7. Select the Windows Start icon and click the Settings Gear icon to navigate to Update and Security.  
8. Select Windows Update and click Check for updates in case there are OEM customizations to reinstall. 

If the above does not work, just for testing purposes, try doing a clean installation of the latest generic driver 27.20.100.8853. Please remember going back to the Microsoft Basic Display Adapter and then install the driver 27.20.100.8853: https://downloadcenter.intel.com/download/29957/Intel-Graphics-Windows-10-DCH-Drivers?product=80939 

Regards, 

Sebastian M  

Intel Customer Support Technician  

[Sebastian_M_Intel]

Hello saturn32,  

Were you able to check the previous post and follow our recommendations? Please let me know if you need more assistance.   

Regards,  

Sebastian M  

Intel Customer Support Technician  

[saturn32]

Hi guys!

I apologize I didnt answer before. I forgot this completely.

I managed to hide that driver update from Windows Update using a Microsoft tool. In the mean time I have to say Windows Update is now offering to update my driver to the version I already have installed (not the old version anymore but the 26.20.100.8681). So I let it do it and I am now testing it.

The article (https://www.intel.com/content/www/us/en/support/articles/000056629/graphics.html) you recommended me is basically what I already did but at the same time it is really interesting since I have been having ocasional flickering and a couple of BSOD while gaming. I thought it could be due to the version 2004 of windows I recently installed and the whole background apps and resources usage or due to the last game update. But now Im thinking it might be that the driver v. 8681 didnt installed properly when I did it manually as I described. To be honest I dont remember it the previous driver v. 8141 was DHC or non-DHC.

I will have to give it a try and re-install it again to see if it works better but Im afraid that the Windows Update starts going crazy again.

Thanks guys for your wisdom and time, it would be awesome if both graphics performance and windows update got fixed at the same time.  I will let u know how it goes.

Regards,

M.

[MRoss5200]

The thing to do is:

1. Disconnect from the Internet (WiFi & Ethernet).

2. Uninstall the Intel Graphics Driver on the system. You should only have the Microsoft Display Adapter installed.

3. Reboot after the Intel driver has been uninstalled. Reconnect to the internet. Check for Windows Updates. WU will install the latest driver it has for your NUC graphics (depending on the NUC used, 8141 or 8681). After it is installed, reboot.

4. Recheck Windows Update for any other updates. If none are found, go to Intel's downloadcenter.intel.com site. Download the latest graphics driver FOR YOUR MODEL OF NUC only. Do NOT download the generic graphics driver for Intel processors. 

5. Install this driver. Reboot. Check Windows Update again. It should not find a newer driver after this is done. You should be able to update to the latest NUC graphics driver from DLC from now on.

[Sebastian_M_Intel]

Hello saturn32, 

Thank you for your reply. 

The DCH drivers no longer need any installer, chances are that you used to have an older version. I do not think this is related to your issue anyways. 

Please let us know how it goes testing the driver again, however; please remember to try the latest generic driver just for testing, do not forget doing a clean install going back to the Microsoft Basic Display Adapter and then install the driver 27.20.100.8853: https://downloadcenter.intel.com/download/29957/Intel-Graphics-Windows-10-DCH-Drivers?product=80939  

If not, we believe this can also be an OS issue, you may want to try a Windows restore/reinstall using Microsoft's guidance: https://support.microsoft.com/en-us/windows/reinstall-windows-10-d8369486-3e33-7d9c-dccc-859e2b022fc...  

Regards,   

Sebastian M   

Intel Customer Support Technician   

[Sebastian_M_Intel]

Hello saturn32,  

Were you able to check the previous post and follow our recommendations? Please let me know if you need more assistance.   

Regards,  

Sebastian M  

Intel Customer Support Technician  

[Sebastian_M_Intel]

Hello saturn32,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Sebastian M  

Intel Customer Support Technician