WOL for NUC11TNHv5

rgord1 · ‎05-26-2022

This Intel article suggests that WOL can be implemented on a NUC11TNHv5 https://www.intel.com.au/content/www/au/en/support/articles/000088377/intel-nuc.html. However I cannot get a WOL magic packet to wake from either Modern Standby or powered off state.

I cannot find anywhere in the bios (current version 64) to enable WOL. Can anyone point me in the right direction?

There are no power management options in device manager with Modern Standby, however magic packet and pattern match are enabled in advanced settings for the Intel ethernet controller.

The registry patch AUTO_GEN_PEP_DISABLE.zip referenced in the Intel article has been applied.

TIA

DeividA_Intel · ‎05-27-2022

Hello rgord1,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® NUC 11 Pro Kit NUC11TNHv5.

In order to better assist you, please provide the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html
Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change it to "Detailed View".
To save your scan, click Next and click Save.

2. Is this issue recent? When did it start?

3. Were you able to set the feature before?

Regards,

Deivid A.

Intel Customer Support Technician

rgord1 · ‎05-27-2022

1. SSU Scan report attached.

2. I have never been able to wake this NUC before with a magic packet.

3. I came across the Intel article https://www.intel.com.au/content/www/au/en/support/articles/000088377/intel-nuc.html?elq_cid=5897597_ts1653694777900&erpm_id=1460454_ts1653694777900 only yesterday, applied the registry patch AUTO_GEN_PEP_DISABLE.zip referenced in the article and tried again (unsuccessfully) to wake the NUC with a magic packet.

Would appreciate advice how to implement this feature.

Would it be more likely to work with Windows 11? Currently running Windows 10 Professional 64 bit.

DeividA_Intel · ‎05-30-2022

Hello rgord1,

Thanks for the information provided. As a test, I would like you to try a BIOS recovery.

BIOS: https://www.intel.com/content/www/us/en/download/19698/bios-update-tntgl357.html
Steps (BIOS Recovery by the Power Button Menu): https://downloadmirror.intel.com/724499/NUC-AptioV-UEFI-Firmware-BIOS-Update-Readme.pdf

Please let me know if the issue persists.

Regards,

Deivid A.

Intel Customer Support Technician

rgord1 · ‎05-30-2022

Thanks for the response.

Before I attempt a bios recovery, could you please advise why you ask me to do this?

Should there be some setting in the bios to enable WOL that I have maybe overlooked?

Regards

argh0815 · ‎05-31-2022

I had the same issue initially. Resolved it by going to the Advanced tab of the Ethernet Controller in Device Manager and setting "Enable PME" to Enabled. Also check whether all your "Wake ..." settings under Advanced tab are set to Enabled. In the BIOS "Wake on LAN from S4/S5" under Secondary Power Settings should be set to Power On - Normal Boot.

DeividA_Intel · ‎05-31-2022

Hello rgord1,

I understand your inquiry. In this case, most of the NUC's features are controlled by the BIOS, and to make sure that there are no errors at the BIOS level that is why I advised you to perform a BIOS recovery.

Also, let me know if you tried the recommendation from argh0815.

Regards,

Deivid A.

Intel Customer Support Technician

rgord1 · ‎05-31-2022

@argh0815 thanks for the response.

All of the settings are as you specify except for Wake on Link Settings in the advanced tab of the ethernet controller which is set to "forced".

Is your NUC equipped with S3 standby? The NUC11TNHv5 is only equipped with Modern Standby, no option.

argh0815 · ‎05-31-2022

I have the NUC11PAHi5 which I believe is Modern Standby only as well.

rgord1 · ‎05-31-2022

@argh0815 thanks for confirming that your NUC is equipped with Modern Standby.

It would also be helpful to know if:

1. You use a magic packet to wake your NUC.

2. Which sleep state your NUC is set to: S0 Connected or Disconnected? Powercfg /a at the command prompt will tell you.

3. Have you ever been able to wake your NUC with a magic packet from the S5 powered off state?

TIA and Regards

argh0815 · ‎05-31-2022

1. Yes

2. S0 Connected

3. Yes

rgord1 · ‎05-31-2022

Thanks again.

I have just confirmed that I cannot wake my NUC11TNHv5 from a powered off state, even if set to Standby (S0 Low Power Idle) Network Connected.

Different NUC, possibly different bios options, possibly different OS.

Are you running Windows 11?

argh0815 · ‎05-31-2022

Windows 10

rgord1 · ‎05-31-2022

Thanks for your help.

rgord1 · ‎05-31-2022

@DeividA_Intel in my experience it is never a good idea to implement a reflash of a PC bios without a good understanding of what, if anything, might be wrong.

It would be a much better idea to confirm with whoever is responsible for issuing the advice at https://www.intel.com.au/content/www/au/en/support/articles/000088377/intel-nuc.html?elq_cid=5897597_ts1654041321401&erpm_id=1460454_ts1654041321401 that they have been able to successfully wake a NUC with Modern Standby from Standby (S0 Low Power Idle) Network Disconnected, and also from the S5 state.

As far as I can tell WOL for a NUC with Modern Standby from Standby (S0 Low Power Idle) Network Connected is redundant as the NUC is already network aware , responds to ping, and can be connected to through Remote Desktop.

DeividA_Intel · ‎06-01-2022

Hello rgord1,

Thank you for the information provided

I will proceed to check the issue internally and post back soon with more details.

In the meantime, you can check the following article for more details.

Configure Wake-On LAN for Intel® NUC and Intel® Compute Sticks: https://www.intel.com/content/www/us/en/support/articles/000027615/intel-nuc.html

Best regards,

Deivid A.

Intel Customer Support Technician

rgord1 · ‎06-01-2022

Thanks for the reference. I'm pretty sure that I had already checked that all of those conditions for WOL to work had been applied.

I have double checked that:

1. Wake-on-LAN from S4/S5 on the bios is set to: Power On - Normal Boot

2. Fast startup in the Shutdown settings section in Win 10 power options is unchecked

The latter setting is only visible if hibernate is set to on, and normally I set hibernate to off in all of my PCs, as its functionally of no use to me. Having to physically press the power button to wake a PC defeats the purpose of being able to operate it remotely on a LAN. Setting it to on makes no difference to the WOL behaviour of the NUC11TNHv5. Set to off, the registry DWORD value HiberbootEnabled is still set to 0, default OFF.

In view of the evidence from argh0815 in this thread, that WOL (particularly from the S5 powered off state) is working in a NUC11PAHi5 with Modern Standby, it suggests that any internal enquiry you make would best be focused specifically on the NUC11TN series of NUCs, and particularly the NUC11TNxv5 (motherboard number NUC11TNBv5). If it can be established that WOL should definitely work with this board, then a bios recovery would certainly be worth a try.

Regards

DeividA_Intel · ‎06-02-2022

Hello rgord1,

Thank you so much for your response, this will help me to continue with the investigation. I will proceed with the research and notify you about any updates.

Thanks for your help.

Best regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎06-03-2022

Hello rgord1,

In order to continue with the investigation, I would like to confirm the following:

1. Were you able to properly install the Patch for the LAN issue on Intel® NUC Gen 11 (step 2)? Unfortunately, this shows as "unavailable" in your report.

Driver: https://www.intel.com/content/www/us/en/download/705968/patch-for-lan-issue-on-intel-nuc-gen-11-step-2.html

2. Is the Wake-on-LAN enabled in Windows? If possible, can you take a picture of the option in Windows?

Best regards,

Deivid A.

Intel Customer Support Technician

rgord1 · ‎06-03-2022

Hi,

Yes, I answered these questions in my first post.

1. The registry patch AUTO_GEN_PEP_DISABLE.reg was applied. I also confirmed successful entry in the registry of "DisableInboxPepGeneratedConstraints"=dword:1.

2. There are no power management options with wake settings available to any devices in device manager with Modern Standby, at least in Windows 10. There may be in Windows 11, but I very much doubt it.

As I indicated in my first post, then again to argh0815 in this thread, all of the wake settings in the advanced tab under properties of the ethernet controller in device manager are set to enable except for Wake on Link Settings which is set to "forced".

Regards

DeividA_Intel · ‎06-06-2022

Hello rgord1,

Thanks for the confirmation. I will continue with the investigation and I will inform you about the update I have for you.

Thanks for your comprehension.