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idata
Community Manager
3,351 Views

Wake on Bluetooth after sleep

Dear all,

I actually using a Bluetooth mouse and keyboard and I am trying now to setup my PC in order to wake it by moving the mouse or typing the keyboard after a sleep. I tried all possible settings in the device manager etc., but unsuccessful.

I read different old post about this issue by other devices, but nothing seems to be actually resolved.

In the BIOS, a setup "Wake on WLAN and BT" is available under the Power option, but it does not seem to work.

Does anybody encounter the same issue or has any advice to find the solution?

Thank you in advance for your help.

Best regards,

padunand

0 Kudos
9 Replies
idata
Community Manager
1,183 Views

Hello padunand,

 

 

Thank you for posting on the Intel ® communities.

 

 

I can see that you are experiencing problems when trying to wake up the system using a Bluetooth* mouse and keyboard.

 

 

Regarding this, I would like to begin by requesting an System Support Utility report. This report can be generated from our tool, you can refer to the link below so you can download it:

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Make sure to attach the created report to this thread.

 

 

Also, please provide me with the model of your NUC so we can do further research and testings.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
idata
Community Manager
1,183 Views

Dear David,

Thank you very much for your answer and support.

Hereby attached the requested report. The model of the NUC is NUC8i7HNK.

Best regards,

padunand

idata
Community Manager
1,183 Views

Hello padunand,

 

 

Thank you for your response.

 

 

I was reviewing the System Support Utility report and I can see that there is no issues except for the BIOS version that you are running. There has been a new release, could you please try updating the BIOS version and trying to wake up the computer with the Bluetooth* mouse and keyboard again?

 

 

Here is the latest BIOS version:

 

 

https://downloadcenter.intel.com/download/28185/BIOS-Update-HNKBLi70-86A-?product=126141 BIOS 0050

 

 

Also, in the link below you can find steps explaining how to do a BIOS update:

 

 

https://www.intel.com/content/www/us/en/support/articles/000005636/mini-pcs.html BIOS Update instructions

 

 

I would greatly appreciate if you could provide me with the brand and model of the wireless mouse and keyboard as well. Are you connecting it directly with the Bluetooth* of the system or did they come with a USB adapter?

 

 

Let me know the outcome and the information please.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
idata
Community Manager
1,183 Views

Dear David,

Thank you for your support.

I updated my NUC with the last BIOS 050 but unfortunately still no way to wake the system with the mouse or the keyboard on Bluetooth.

I am using the new Microsoft modern keyboard an mouse directly connected with the internal Bluetooth of the NUC.

I though to try to use an external Bluetooth dongle, but I don't have such device and I will not take the risk to buy one for nothing.

According to my opinion it is something going wrong with the Bluetooth driver itself. The option to wake the system of the Bluetooth device is still gray in the device manager and cannot be activated; I don't know why. If I connect the modern keyboard to UBS, the keyboard can wake the system.

Best regards,

padunand

LeonWaksman
Super User
1,183 Views

Hello padunand ,

Please read the Technical Product Specification for your NUC: https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/nuc-kits/NUC8i7HNK_TechProdSpec.p... https://www.intel.com/content/dam/support/us/en/documents/mini-pcs/nuc-kits/NUC8i7HNK_TechProdSpec.p... .

On page 31, last line in Table 1.14.1.2 you will find that wake from Bluetooth is not supported.

Regards

Leon

idata
Community Manager
1,183 Views

Hello Leon,

Thank you for your advice. I understood, but according the BIOS setting under power option,you can adjust the wake from Bluetooth (see picture "power.jpg").

It is a contradiction.

Regards,

padunand

LeonWaksman
Super User
1,183 Views

Hello padunand ,

I understood that you didn't like my replay to your question. I thing that there is a mistake in bios label. The specification clearly states that this function is not supported. Many manufactures will not allow a Bluetooth device to wake the computer from sleep mode because of the power consumption requirements to keep the Bluetooth radio activated (Bluetooth paging can consume up to 15% of the computer's power).

You may check also the Bluetooth setting in Device Manager. I'm attaching an image from my computer, showing the Power Management tab in Properties of Intel Bluetooth Adapter. You will notice that the option "Allow this device to wake this computer" is grayed out and can't be enabled. Check in your computer this setting. If this option can be enabled, it will solve your problem. I have a doubt that you will be able to do this.

Regards

Leon

idata
Community Manager
1,183 Views

Dear Leon,

Thank you for your answer. I understand you point of view and your argument.

As already mentioned, by me the Power Management tab in Properties of Intel Bluetooth Adapter "Allow this device to wake this computer" is grayed out too.

As I understand, there is no chance to activate is and this topic can be closed.

Do you think, can it be a solution by using an external Bluetooth dongle or the behaviour will be exactly the same?

Regards,

Pierre-Alain

LeonWaksman
Super User
1,183 Views

Dear Pierre-Alain,

I didn't tested it, but I thing external Bluetooth dongle inserted into USB will work, however as I said, I'm not sure. In my NUC I'm working with Logitech combo MK520 https://www.amazon.com/dp/B07G43V66P?aaxitk=9DkgR-w48SvGOIYmlcptGg&pd_rd_i=B07G43V66P&pf_rd_m=ATVPDK... Amazon.com: Wireless Keyboard and Mouse Combo,Seenda 2.4G Ultra Slim Rechargeable Wireless Keyboard and Mouse for Comput… In this set is included wireless Unified Adapter. Using this set I can wake my NUC from S3 state. The dongle is siting in USB socket like any Bluetooth dongle.

Regards

Leon

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