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When I enter my serial number and SA number on the check warranty page it responds Your product could not be located Please give an exact example of the format for entering the serial number and SA number for a NUC7i5BNH

SMcLa1
Beginner
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3 Replies
n_scott_pearson
Super User Retired Employee
229 Views

This information is provided on a sticker on the bottom of your NUC (as well as on a sticker on the SODIMM bracket inside your NUC). It should be specified exactly as it is provided on the sticker. For my BN NUC, the sticker says my serial number is G6BNxxxxxxxx and the S/A number is J31153-302. I entered this information exactly as it appears on the sticker. Note that, in the portion of the Serial Number that I have x'ed out, you will see only zeros (there are no letter o's in these strings).

 

Hope this helps,

...S

SMcLa1
Beginner
229 Views
Thank you, Scott. This was very helpful. I have now successfully found my NUC on the warranty search page.
MLevi
Valued Contributor I
229 Views

Great post @n.scott.pearson​ , much appreciated

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