Showing results for 
Search instead for 
Did you mean: 
Community Manager

Where are the drivers?

My 68 year old brother thinks that his 65 year old younger brother is a computer expert! - I'm not - so please be gentle.

My brother's PC recently crashed. Since then I have spent many hours trying to bring it back to life. I have tried reloading XP but when I get to Service Pack 2 the screen becomes pixilated. Prior to loading Service Pack 2, the PC and screen work fine, however, Device Manager indicates problems with the following: -

Video Controller

Multimedia Audio Controller

PCI Simple Communications Controller

SM Bus Controller

If I try to load XP without Service Pack 2 and then download 'driver scan programmes' I hit problems with a 'rundll.exe error' which I can only overcome by reloading XP.

I have tried to identify appropriate drivers on my laptop but with no success. When I have sought advice on the internet, I get 'not enough information'.

I have been unable to find a maker's name or serial number on the motherboard (photo attached).This is all the information that I have gleamed so far: -


2..45 gigahertz Intel Pentium 4

8 kilobyte primary memory cache

512 kilobyte secondary memory cache

Not hyper-threaded


Board: i845G-ITE8712

Bus Clock: 133 megahertz


BIOS: Phoenix Technologies, LTD 6.00 PG 07/08/2002

Video Card: Intel Extreme Graphics

Multimedia: C-Media CMI8738


Intel FW82801DB FW218IC20 SL66K

Cesdx CMI8738/PCI-6ch-LX HRTF 3D Audio MFAPP 0230 UGG 1DE (not sure about Cesdx)

ITE IT8712F-A 0228-GXS MF4 JHO

RealTek RTL8100B 25203A1

RealTek RTM 360 111R 232 7102.2144

My simple mind tells me that all I need is to identify all the appropriate drivers, copy them to a CD and then upload them prior to laoding Service Pack 2.

Any advice would be greatly appreciated. Then my brother will believe that I am an expert.



Tags (2)
0 Kudos
2 Replies
Valued Contributor III

About the only thing i do not see in the photo or information is the board part number so i am not sure if this is a Intel board or another OEM like Asus

Based on some of the components i suspect it is not an Intel board (narrow minded i guess, but Intel tends to use Intel chipsets and Intel NICs and Intel .... and this board has a mix.), but I can't say as desktops are not my main experitise.

The generic Video Controller driver is here:

Not so sure where to find these: If you check the detail tab in device manager for these items you can get the Device Intance ID (should look something like this: PCI\VEN_104C&DEV_8023&SUBSYS_34E28086&REV_00\4&31B6CD7&0&08F0) a web search for the part in red will usually locate a driver for the device. It is always best to use the driver supplied by the board manafacture since it is tested with the board. Generic Drivers can behave poorly.

Multimedia Audio Controller

PCI Simple Communications Controller

SM Bus Controller

P.S. make sure you max out the memory in the system. I have retired several units simply because as XP gets patched, it wants more & more & more.

Less than 512m is unbearably slow. 1 g is ok

Community Manager

Thank you very much for your time.

I will use your information together with information from http:// 748221 748221

I think that the combined information is adequate to close this posting.


Mr Moggs

0 Kudos