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Beginner
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Why no NUC splash screen via USB-C cable

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Forum,

The setup is NUC7i5, Samsung S34E790C display, and a HDMI cable OR USB-C to DisplayPort cable (ALOGIC)

When the display is connected via HDMI cable, on boot I see the "Intel NUC" splash screen then the Windows 10 Home splash screen. When it is connected via USB-C, on boot the "Intel NUC" splash screen is not displayed then the Windows splash screen is.

When connected via HDMI, BIOS interface displays as expected. When connected via USB-C, BIOS interface does not display.

Please advise if this is expected behaviour?

Thanks

Shannon

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Community Manager
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shansen: In regard to this matter, I just wanted to let you know that there are new BIOS versions available for the NUC, please try to install them and let us know the results:

 

0054

 

https://downloadcenter.intel.com/download/27256/BIOS-Update-BNKBL357-86A-?product=95067 https://downloadcenter.intel.com/download/27256/BIOS-Update-BNKBL357-86A-?product=95067

 

0057:

 

https://downloadcenter.intel.com/download/27347/BIOS-Update-BNKBL357-86A-?product=95067 https://downloadcenter.intel.com/download/27347/BIOS-Update-BNKBL357-86A-?product=95067

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

View solution in original post

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Community Manager
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shansen: Thank you very much for contacting the Intel® NUC communities. We are sorry to hear the NUC is not working properly.

 

 

In regard to your inquiry, we will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

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Highlighted
Community Manager
16 Views

shansen: In regard to this matter, I just wanted to let you know that there are new BIOS versions available for the NUC, please try to install them and let us know the results:

 

0054

 

https://downloadcenter.intel.com/download/27256/BIOS-Update-BNKBL357-86A-?product=95067 https://downloadcenter.intel.com/download/27256/BIOS-Update-BNKBL357-86A-?product=95067

 

0057:

 

https://downloadcenter.intel.com/download/27347/BIOS-Update-BNKBL357-86A-?product=95067 https://downloadcenter.intel.com/download/27347/BIOS-Update-BNKBL357-86A-?product=95067

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

View solution in original post

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Highlighted
Community Manager
15 Views

shansen: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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