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Wifi issues

EricaChapman
Beginner
171 Views

Hello,

 

I purchased my Intel NUC desktop about 1.5-2 years ago and I have always used my ethernet.

 

I recently moved and I am trying to use my wifi but after 1-1.5 weeks it disconnects and says no internet. I have tried restarting the router and my comp but no luck. It just seems to randomly fix itself at some point and then happens again. This has happened twice in one month.

 

Any suggestions here? The router is brand new and no other equipment in the home has issues. This includes the tv, Alexa echo, and laptops. 

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2 Replies
EricaChapman
Beginner
167 Views

I forgot to mention I am using Model # NUC6i5SYH.

AndrewG_Intel
Moderator
145 Views

Hello @EricaChapman

Thank you for posting on the Intel® communities.


We would like to inform you that due to the Intel® NUC Kit NUC6i5SYH has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.

Note: You might need to search for the proper Product Category and click on its "Show more" link if the product is not visible in the top rows.


Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Best regards,

Andrew G.

Intel Customer Support Technician


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