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PFost
Beginner
1,169 Views

Win 10 Install on New NUC gets error

I have a new NUC7i7BNHX1. When I try to install Win 10 using Microsoft USB, I get an error 0x80070570. It says "Windows cannot install requested files. File may be corrupt or missing."

The MS USB thumb drive is straight from MS. Is this a bad USB drive, a USB port problem, or ?

Looking for help.

0 Kudos
7 Replies
PFost
Beginner
91 Views

Looks like the MS thumb drive image is bad.

I was able to use another image and get the Win 10 OS installed.

However, the Optane memory is not seen, either in BIOS, or in the Win 10 device manager.

I have removed the module and re-seated it but that does not help.

When I installed the OS, there was only one drive seen, my SSD which was drive 0.

When I use Diskpart and list disk, there is only 1 disk shown, Disk 0 which is my SSD.

How do I get the Bios and Win 10 to see the Optane Memory module?

This is a brand new NUC .

idata
Community Manager
91 Views

txpres: Thank you very much for contacting the Intel® NUC communities. We will do our best in order to provide the information you are looking for.

 

 

In regard to your inquiry, on the links below you will find the video of how to install and enable the Intel® Optane™ Memory in Windows® 10 and also you will see the user guide with all the steps to enable it:

 

https://www.intel.com/content/www/us/en/support/articles/000023845/memory-and-storage/intel-optane-m... https://www.intel.com/content/www/us/en/support/articles/000023845/memory-and-storage/intel-optane-m...

 

https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-opt... https://www.intel.com/content/dam/support/us/en/documents/memory-and-storage/optane-memory/intel-opt...

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

PFost
Beginner
91 Views

Thanks for your reply.

I had already seen both links and used the second one (pdf) when installing my Optane Memory.

When I run the Intel Optane Memory setup program, the message I get is "Cannot Enable Intel Optane Memory. Your system appears to be Optane Memory ready but no Optane memory modules were detected"

So it appears that my Intel NUC computer does not see the Optane module even though it is installed.

As I said before, when I use Diskpart to list disks in computer, the only one it sees is the SSD. It does not see the Optane module.

When I open the BIOS when booting the computer, it does not show the Optane module, only the SSD.

Not sure what to do now. If the Computer does not see the Optane module, then it appears the Optane setup program can't install the module.

idata
Community Manager
91 Views

txpres: You are welcome. Thank you very much for letting us know those details.

 

 

Just to let you know, I was using an Intel® NUC7i3BNH that is currently running with the Optane memory installed on it and actually the Optane module is not showing on the BIOS or device manager, so it is expected not to see it there.

 

 

Not sure if the NUC has the latest BIOS installed, just in case on the link below you will find the file needed to do the BIOS update to version 0052 and the instructions of how to do it using the F7 method:

 

https://www.intel.com/content/www/us/en/support/articles/000005850/boards-and-kits.html https://www.intel.com/content/www/us/en/support/articles/000005850/boards-and-kits.html

 

https://downloadcenter.intel.com/download/27157/BIOS-Update-BNKBL357-86A-?product=122938 https://downloadcenter.intel.com/download/27157/BIOS-Update-BNKBL357-86A-?product=122938

Do you have the option to test a different m.2 device on the NUC? This is just to rule out a possible problem with the port itself.

Another thing to try in order to confirm if the NUC is recognizing the Optane module will be to install the Intel® RST application, you should be able to see the module showing in there:

 

https://downloadcenter.intel.com/download/27147/Intel-Rapid-Storage-Technology-Intel-RST-?product=55... https://downloadcenter.intel.com/download/27147/Intel-Rapid-Storage-Technology-Intel-RST-?product=55...

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
PFost
Beginner
91 Views

Thanks for the response Alberto.

I do have the latest BIOS.

As for using Intel RST application at the link you provided, I installed the one titled "Setup Optane Memory.exe.

The is the application I am running when I get the message "Cannot Enable Intel Optane Memory. Your system appears Optane Memory ready but no Optane Memory modules were detected."

At that point the program will not go any further.

I can never get to the screen you show where it shows "Current Status".

Should I be using a different application? If so, which one?

Thanks for the help.

idata
Community Manager
91 Views

txpres: You are very welcome. Thank you very much for providing those updates. Yes, what we recommend is to install the Intel® RST to confirm if the Optane module is properly detected.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

PFost
Beginner
91 Views

I uninstalled the Optane setup program and installed the Intel RST program.

It showed the Optane memory but said it had a problem with meta data. I cleared that and it allowed me to enable the Optane Memory module.

Thanks for the help Alberto! All is well now!

Presley