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MRobe10
Beginner
1,254 Views

Windows 10 April Update + Graphics Drivers 24.20 = Oddities (NUC7PJYH)

So, when I install those drivers on a brand new W10 April Update installation, not even before they're finished installing, all of my windows suddenly dissapear. The installation setup gets minimized and I cannot complete it because I can't maximize it again, despite clicking on it's icon on the task bar. And if I reboot, when it goes back to Windows, all that it appears is the mouse cursor over a black screen. I can't seem to solve that, so I've had to format my SSD 2 times already.

I've the NUC connected to 2 monitors. I've tried disabling the HDMI port for one of them in case that was the error, but it happens just the same with just one monitor.

That happens with W10 April Update out of the box (installed via USB drive with a W10 April Update ISO). All I did prior to installing the graphics driver was just to install the additional updates via Windows Update. I didn't even activated any kind of screen scaling. Naturally I can't do anything with my new NUC right now cos graphic drivers are just basic ¬¬

RAM: 2x4GB Crucial Ballistix Sport LT Grey.

SSD: Patriot Burst 120GB.

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8 Replies
MRobe10
Beginner
137 Views

Update: I've also tried these drivers: https://downloadcenter.intel.com/download/27593/NUCs-Intel-UHD-Graphics-Driver-for-Windows-10-for-In... Download Intel® UHD Graphics Driver for Windows® 10 for Intel® NUC Kit NUC7CJY, NUC7PJY (the previous ones that I've tried are these ones: https://downloadcenter.intel.com/download/27680/Graphics-Intel-Graphics-Driver-for-Windows-10?produc... Download Intel® Graphics Driver for Windows® 10 ), and the results are even worse: during their installation it doesn't even show the Windows desktop, but screen turns to black directly. Plus I get the same results when I reboot than with the other ones (or even worse, as Windows "Blue screen of troubleshooting" just jumps out and keeps rebooting the NUC until it finally decides to just turn it off).

This time I've tried it with a Samsung 1080p monitor with it's drivers installed, so it's not that either. And IDK what else to try honestly.

I've tried making a system recovery point prior to installing them, and not even that works to restore my system, so it's up for me to do a &%$# @ format c: again.

Besides, which of the two driver branches am I supposed to install and what's the difference between them even?

idata
Community Manager
137 Views

Hello Dovakhan,

 

Thank you for contacting us.

 

Based on the brief description of your issue I would like to suggest the following:

 

When the black screen is displayed and you can only see the mouse cursor, please press CTRL+SHIFT+ESC, this will bring the task manager on your screen, on that moment please click on file>new task> type explorer.exe

 

This action must bring the desktop back to normal since we suspect that the explorer.exe services is not running after the latest Windows* Update (still under investigation by Microsoft* since Intel® products are not the only ones affected by this issue).

 

If that does not come with a positive result, please try to boot on safe mode using the Shift + Restart combination. Open the Start menu and click or tap on the Power button, then, while keeping the Shift key pressed, click or tap on Restart.

 

You can also use the Shift + Restart combination from the Sign In screen: click or tap Power, press and hold Shift and then click or tap Restart.

 

Please let us know the behavior of the machine while is on Safe mode.

 

I hope to hear from you soon.

 

Best Regards,

 

Diego S.

 

MRobe10
Beginner
137 Views

No, it wasn't that. I've narrowed down the problem to the graphics drivers.

It isn't a matter of neither the BIOS or Windows cos the problems begin as soon as I install the graphics drivers. Turns out that they just suck at handling multiple screens, especially if they're of a different brand, model and resolution like mine are. For some reason it tries to force the same resolution (4K) in all of them despite one of them being 4K and another one 1080p, and even when forcing 1080p on both, the 1080p one still doesn't work. In some cases even the 4K monitor doesn't work, and I've to physically disconnect the HDMI cable of the 1080p one in order to fix that, althought now I can't seem to be able to replicate that issue. Also, config changes made to a single monitor affects both of them. In short, you may want to even rewrite the whole multi-monitor support because it seems to be a complete mess. BTW, I've both HDMI ports activated with the 4K monitor as main, and the driver detects the monitors correctly.

Like I said, it's the driver's problem, because monitors work just fine during boot, in the BIOS and in Windows under the generic default graphics driver. Tested under W10 Fall Creators with latest UHD drivers. Right now I'm just using the 4K one.

Monitor models: AOC U3277PWQU (4K one), Samsung S24D300H (1080p one).

And no, there's no firmware updates for any of the monitors.

idata
Community Manager
137 Views

Hello Dovakhan,

Thank you for your response.

As shared before I am elevating both of your cases so we perform research about the auto detection issues and the oddities that you are experiencing with your Intel® NUC Kit NUC7PJYH drivers.

This may cause a delay between our answers, however we will reach you back as soon as possible.

I hope this helps.

Best Regards,

Diego S.

idata
Community Manager
137 Views

Hello Dovakhan,

 

I have sent a private message; please take a look at your inbox.

 

Best Regards,

 

Diego S.

 

MRobe10
Beginner
137 Views

Just to be sure...have you tested it with monitors with different resolutions?

Because in dual monitor mode, while my 4K monitor works, my 1080p one shows a black screen, BUT it shows like it has video signal, meaning that it probably is receiving a video signal but it can't process it due to it's format (just a mere speculation, of course).

Unfortunately, lowering the resolution, or even the refresh rate to 59 instead of 60 doesn't fix the problem.

idata
Community Manager
137 Views

Hello Dovakhan,

 

I have sent another private message to your inbox.

 

Best Regards,

 

Diego S.
idata
Community Manager
137 Views

 

Hello Dovakhan,

 

We just wanted to double check if you still need further assistance.

 

Please do not hesitate on contacting us back.

 

Best Regards,

 

Diego S.

 

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