Community
cancel
Showing results for 
Search instead for 
Did you mean: 
SMcKe
Beginner
1,751 Views

Windows 10 Power and Sleep settings missing for NUC8i7HNK

Windows 10 installed fine. All the drivers automatically installed from the Intel support site just fine. All the Windows 10 updates installed just fine.

I'm trying to control/set the amount of time the NUC waits until it goes to sleep, but the Settings / System / Power and Sleep screen only has a single drop-down box to control the "Screen" amount of time until it turns off.

What gives? Is there a separate utility from Intel that I need to download to control the power settings?

0 Kudos
6 Replies
LeonWaksman
Super User
246 Views

1. Download and install manually the Chipset driver: https://downloadcenter.intel.com/download/27712/Intel-Chipset-Device-Software-for-Windows-10-64-bit-... Download Intel® Chipset Device Software for Windows® 10 64-bit for the Intel® NUC Kit NUC8i7HNK, NUC8i7HVK

2. Download and install manually the Management Engine driver: https://downloadcenter.intel.com/download/27714/Intel-Management-Engine-Consumer-Driver-for-Windows-... Download Intel® Management Engine Consumer Driver for Windows® 10 64-bit for the Intel® NUC Kit NUC8i7HNK, NUC8i7HVK

3. Rebut NUC.

4. Enter Settings / System / Power and Sleep screen and press on Additional power settings on R.H. side. Power Option windows will open. Press on Change plan settings and set the time when computer sleeps.

Leon

SMcKe
Beginner
246 Views

Hi Leon,

Thank you for trying to assist me on this issue. I downloaded and installed the two drivers you linked. The chipset install worked without issue. The IME behaved as if it was already installed and asked me to either a) Uninstall, or b) Repair, and I chose the Repair option and it successfully reinstalled it.

After rebooting the NUC, no difference. The only power setting available is how long to wait to turn the Screen off. I did click on Additional Power Settings and Change Plan Settings, but once again the only drop-down present is the one to turn the Screen off after a certain amount of time.

It's a conundrum!

P.S. - I've attached two pictures so you can see what it looks like on my end. Thanks again for trying to help!

LeonWaksman
Super User
246 Views

1. Sleep issues often come from display or chipset driver issues. Since you have installed the chipset driver, I suggest you to download from Intel and install the both graphic drivers also: https://downloadcenter.intel.com/download/28079/Intel-HD-Graphics-Driver-for-Windows-10-64-bit-for-t... Download Intel® HD Graphics Driver for Windows® 10 64-bit for the Intel® NUC Kit NUC8i7HNK, NUC8i7HVK

https://downloadcenter.intel.com/download/28080/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-10-64-b... Download Radeon™ RX Vega M Graphics Driver for Windows® 10 64-bit for the Intel® NUC Kit NUC8i7HNK, NUC8i7HVK

After installing both drivers, reboot your computer.

2. If the sleep option will still not appear, scan through device manager, and look for "unknown device".

3. In the end, it is advisable to download all other drivers (after choosing Windows 10 64bit) and install on your NUC: https://downloadcenter.intel.com/product/126141/Intel-NUC-Kit-NUC8i7HNK Downloads for Intel® NUC Kit NUC8i7HNK . The Windows installation comes only with the basic drivers

Leon

SMcKe
Beginner
246 Views

Leon,

Thank you so much for your help, as your suggestions have resolved this issue.

In comparing the versions of the graphics drivers that I had installed, I discovered that the Radeon GPU had a default "Microsoft Basic Display Adapter" driver installed. Also, the version of my Intel GPU driver was way off (not even similar to 24.20.100.6229), so I suspect that may have been a Microsoft

When I first installed Windows 10, I went to the Intel Driver & Support Assistant page per the user's manual, and let it automatically install all of the drivers (link below).

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html Intel® Driver & Support Assistant

It rebooted at least 6 times and installed a lot of drivers as I kept returning to that same web page and running the tool and letting it do its thing.

It did finish successfully and gave me the message (see attached screen shot) that said that all of the drivers were up to date and installed with green checkboxes next to all of the detected hardware.

Why the Driver Support Assistant didn't do something as basic as installing the appropriate GPU drivers is beyond me.

In any event, thank you once again for your help!

-Steve

SMcKe
Beginner
246 Views

OK, just WOW! After I sent you the reply above, I wondered if there were any other drivers that still needed to be installed that the Intel Driver Assistant failed to install.

When I started out, I had 5 files in my Downloads folder. By the time I got done comparing the versions of all the actual drives posted on the Intel website for the NUC8i7HNK for Windows 10 and installing the missing / out of date ones, I ended up with 14 files in my downloads folder!

My advice to anyone installing Windows 10 on an NUC is to just completely SKIP the Intel Driver Assistant tool and download them yourself.

Thanks again.

LeonWaksman
Super User
246 Views

I'm glad that you have your problem solved. The Intel Driver & Support Assistant is nice and very promising tool. However, if you will read this forum and the other Intel product forums, you will find that you are not the first one that the tool wasn't work for him. So, as result of this I install my drivers manually and advice the same method for other users.

Regards

Leon

Reply