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JCeac
Novice
998 Views

Windows 10 crash with movie in nuc7i3bnh

I just bought a NUC (nuc7i3bnh+ssd SanDisck 250GB+G.Skill Ripjaws 8GB DDR4) . I have installed Windows 10pro with all its updates. I have installed the latest drivers available for the box. Apparently everything works fine, but when I'm watching a movie after 30-40 minutes, windows crash (blue screen). The configuration is the following:

-NUC (hdmi 2.0)

-Denon AVR-1911 (HDMI 1.4)

-TV Phiplips 21: 9

I thought it could be a cable problem and this afternoon I'll try a different one, although it seems to be a driver problem.

Any ideas?

Regards.

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4 Replies
n_scott_pearson
Super User Retired Employee
77 Views

What does the crash dump say?

MSall
Beginner
77 Views

Hi,

1) Try to connect the NUC direct to TV's HDMI input....

2) Is the Graphics driver updated (Intel driver, not W10)?

3) Occur the same problem with different movies or files? what kind of movie (DVD, ISO, Net...) file?

Regards!

JCeac
Novice
77 Views

Hello

After several tests done these days it seems a problem with the RAM. I bought a new memory that arrives tomorrow compatible with the equipment according to Intel on its website.

Regards.

JCeac
Novice
77 Views

Finally the problem was the RAM memory. After replace it with a compatible module all working fine.

Regards.

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