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JOwen4
Beginner
1,682 Views

Windows 10 will not go to sleep in NUC7I7bnh

I have a 7@I7 nuc,that will not go to sleep. I do not know if this is caused by Microsoft upgrades or Intel driver upgrades. I have tried the various fault finding procedures, on Google searches, but I cannot find anything wrong.

Any suggestions.

Johnno

0 Kudos
8 Replies
idata
Community Manager
124 Views

Hello Johnno

 

 

We received your inquiry and I understand that your NUC is not going into sleep mode. Please accept our apologies for any inconvenience this may be causing. We will be more than happy looking for a solution.

 

 

 

Based on the information provided:

 

  • Was there any upgrade to the operating system (OS)?
  • Make sure you have the latest BIOS 0060, you can find it at the following link:

 

https://downloadcenter.intel.com/download/27397/BIOS-Update-BNKBL357-86A- https://downloadcenter.intel.com/download/27397/BIOS-Update-BNKBL357-86A-

 

  • What version of graphics driver is installed on the NUC? The following link can help you find the version of your driver

 

https://www.intel.com/content/www/us/en/support/articles/000005589/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005589/graphics-drivers.html

 

  • Can you try accessing bios (F2)
-Going into advance options

 

-Power options:

 

-Activate :

 

Wake from s3 via CIR

 

Wake from s4 and s5 via CIR
  • Review the power settings on the OS to set up a time for sleep mode

 

You can find the pictures attached to the information in bios settings and OS settings

 

 

Regards,

 

 

Leonardo

 

JOwen4
Beginner
124 Views

Hi Leonardo, all of my NUC drivers and bios are up to date. I check them several times a week. The s3 and s4 switches are at the correct settings. I am running the latest windows 10 64 bit pro upgrades.

The driver version for the graphics is 23.20.16.4877.

Best Regards

Johnno

idata
Community Manager
124 Views

Hello Johnno

 

 

Thanks for your response,

 

 

In order to collect more details on your situation can you provide the following information?

 

  • Does the NUC go into hibernation?
  • Pictures of the power settings in bios and the power settings in the OS?

 

This information will help us to replicate your situation

 

 

Regards,

 

 

Leonardo

 

 

JOwen4
Beginner
124 Views

Hi Leonardo, Nuc does go into hibernation.

Will include pictures of power settings, if you need more just let me know.

My working life was in electronics and computers a long time ago, my software knowledge is fairly basic, so please bear with me.

I am trying to master win 10.

The way that I have done this appears to be pretty messy. Is there a better way.

Best Regards

Johnno

JOwen4
Beginner
124 Views

Hi Leonardo, what wifi card do you recommend for ny nuc.

Happy new year

Johnno

n_scott_pearson
Super User Retired Employee
124 Views

Johnny,

Why are you asking about WiFi solutions? Your NUC has a WiFi (with BT) solution built in -- a very good one, I might add.

...S

idata
Community Manager
124 Views

Hello Johnno

 

 

Thank you for the information provided,

 

 

As mentioned above the NUC has wifi.

 

 

Regarding the sleep mode are going to work in the case replicating the situation you are having, can you provide the version of BIOS you have installed on the NUC?

 

 

Happy new year to you too.

 

 

Regards,

 

 

Leonardo C.

 

idata
Community Manager
124 Views

Hello Johnno

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

 

Leonardo

 

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