Windows 11 Windows computer shuts down instead of Sleep - Intel NUC 11

Spidder007 · ‎01-22-2022

Hello, I have Intel NUC11TNHv50l with fresh Windows 11. From some time my sleep mode is not working as expected. It shuts down the Windows 11 instead of sleep. I am using ACOverride feature (S3) in Windows (registry) as modern sleep mode using Fan during this mode.

Could some help we which driver should I check? I tried everything but still no luck (GPU, Chipset, BIOS Reset etc.)

Thank you.

Spidder007 · ‎01-23-2022

Hi, this issue with the sleep mode exists only with this AC Override function enabled (win registry). In case of modern standby mode, it works fine. The only disadvantage is the running fan which is not ok for me as it is noisy. Anyone using Intel Nuc 11 with Windows 11 and ACOverride feature enabled (S3 standby mode/ legacy mode)?
Thank you.

DeividA_Intel · ‎01-25-2022

Hello Spidder007,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following:

1. Can you take a picture where we can see the ACOverride settings

2. What is the BIOs version installed?

3. Is the issue recent or out of the box?

Regards,

Deivid A.

Intel Customer Support Technician

Spidder007 · ‎01-26-2022

Hello,

please find attached:

1) Registry settings

2) BIOS Version

3) The issue started with the clean installation of Windows11

Thank you.

DeividA_Intel · ‎01-27-2022

Hello Spidder007,

Based on this issue, and even though they may seem redundant, please try the following:

1. Update BIOS

Download and latest BIOS from Download Center.
- https://www.intel.com/content/www/us/en/download/19698/bios-update-tntgl357.html
Save BIOS.cap file to a USB device.
Plug the USB device into the USB port of the target computer.
Start the Intel® NUC.
Press F7 to enter the BIOS Flash Update tool during boot.
Select the USB device and press Enter.
Select the.CAP file and press Enter.
Press Enter to confirm BIOS update.
Wait 2-5 minutes for the update to complete.
When the BIOS update is complete, the computer will boot back into Windows.

2. If the update does not work (because you have the latest already installed), try a recovery via a jumper or the power button if cannot remove or find the jumper:

BIOS: https://www.intel.com/content/www/us/en/download/19698/bios-update-tntgl357.html
Steps: See file attached. BIOS Recovery by the Security Jumper

If the issue persists, please provide the report from the Intel® System Support Utility:

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎01-31-2022

Hello Spidder007,

I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎02-02-2022

Hello Spidder007,

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.

Regards,

Deivid A.

Intel Customer Support Technician

toddbud · ‎02-02-2022

Deivid A.,

I recently posted "NUC11PHBi7 does not wake from sleep". After the post, I reinstalled Windows 11 and now my NUC11 shuts down instead of going to sleep.