Community
cancel
Showing results for 
Search instead for 
Did you mean: 
DYan1
Beginner
5,073 Views

Windows cannot detect HDMI

Hi, need some help with getting HDMI to work with Windows.

HDMI works fine in POST, Bios and Windows logo screens - but not in Windows itself.

Windows only works with DisplayPort.

Currently @ 4k60Hz. Have tried switching to lower resolutions (1080p) but HDMI will just not work.

Desktop: NUC7i7BNH

Bios: 0064

Display: 24.20.100.6025

Monitor: Monoprice 32in 4K HDR Monitor https://www.monoprice.com/product?c_id=113&cp_id=11320&cs_id=1130703&p_id=27772

Strange thing is, Windows Advance display settings can actually see that HDMI is connected.

But in the normal Display settings all the options are greyed out, and of course switching to HDMI the screen will go blank (and power saving mode thereafter).

Have no idea why this is happening.

Appreciate if someone can let me know how to fix this.

0 Kudos
36 Replies
DYan1
Beginner
340 Views

Just tried removing the drivers, rebooted and HDMI works in Windows.

But of course reinstalling the same drivers again caused it to not work again. So this is a driver issue.

Now how do I know which driver versions to install, or where to request for a bug fix?

AlHill
Super User
340 Views

This is your NUC: https://ark.intel.com/products/95065/Intel-NUC-Kit-NUC7i7BNH Intel® NUC Kit NUC7i7BNH Product Specifications

This is the processor in your NUC: https://ark.intel.com/products/97541/Intel-Core-i7-7567U-Processor-4M-Cache-up-to-4_00-GHz Intel® Core™ i7-7567U Processor (4M Cache, up to 4.00 GHz) Product Specifications

By clicking on "Downloads and Software", you can find the graphics driver.

Or, you can go directly to the downloads here: https://downloadcenter.intel.com/product/97541/Intel-Core-i7-7567U-Processor-4M-Cache-up-to-4-00-GHz... Downloads for Intel® Core™ i7-7567U Processor (4M Cache, up to 4.00 GHz)

Doc

DYan1
Beginner
340 Views

Thanks but, why would I be downloading the graphics driver related to the 'processor' and not the 'NUC'?

Asking because the drivers are different.

Even the link you posted has 2 different graphics drivers. So which is it?

AlHill
Super User
340 Views

If I go to the link under "downloads and software", you will see this:

https://downloadcenter.intel.com/download/27847/?product=97541 Download Intel® Graphics Driver for Windows® 10 , which is product 97541

If I go to the direct link I provided and select the latest driver, you will see this:

https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc... Download Intel® Graphics Driver for Windows® 10 , which is product 97541

Both are :

24.20.100.6136

Latest

So, how are they different?

What do you mean "2 different graphics drivers"? There is only one that is the latest.

But, download whatever you want. The information is out there.

Doc

DYan1
Beginner
340 Views

Same product ID on 2 of them but all different in the sense of the driver version numbers. Do you not see this?

Version: 24.20.100.6136 (Latest)

Version: 15.60.2.4901 (Latest)

Version: 24.20.100.6025 (Latest) (Doesn't have product ID)

All listed as Latest.

Okay let's say I take it they're all the same as you implied.

But this is the same driver version that's giving me issues. So as per my 2nd post on top - which driver version do I install?

AlHill
Super User
340 Views

Ok, I see what you are saying now. I was looking at the processor graphics, and not the NUC graphics.

So, you should be using https://downloadcenter.intel.com/download/27813/?product=95065 Download Intel® HD Graphics Driver for Windows® 10 for Intel® NUC Kit NUC7i3BN, NUC7i5BN, NUC7i7BN

The BN NUC's require a special version of the graphics driver, so you cannot use the standard package. Possibly related to the BN's use of the DP-HDMI IC - just speculation here.

Still too early in the morning here - I should have recognized what you were saying earlier. I have a NUC7i7BNKQ. In my regular update to all my devices, I have a link to the "special" driver for my BN nuc, whereas for all of my other machines, I just use the processor graphics.

Sorry for the confusion.

Doc

DYan1
Beginner
340 Views

Thanks but the link you provided goes to the driver version I had all along, Version: 24.20.100.6025 (Latest).

I also tried driver you linked earlier with product ID 97541. Surely they couldn't be installed and gave the following error: "The driver being installed is not validated for this computer..."

I also tried an earlier version, Version: 15.65.4.4944 (Previously Released).

Same thing, HDMI works when the graphics driver is removed, and stops working (screen goes blank) immediately right after the driver is installed.

So back to square one here.

- Latest driver does not work.

- Previous driver does not work.

- HDMI works only when driver is removed.

What are my next steps, or how do I reach Intel for a bug fix?

AlHill
Super User
340 Views

That link I just provided is the driver for your NUC.

https://downloadcenter.intel.com/download/27813/?product=95065 Download Intel® HD Graphics Driver for Windows® 10 for Intel® NUC Kit NUC7i3BN, NUC7i5BN, NUC7i7BN

There is no bug report. You will have to wait for one of the Intel support staff to look at your post and issue.

By the way, I have installed that specif driver on my NUC7i7BNKQ and it works perfectly, and there are no graphics issue.

To prepare for the Intel support staff, run this utility and attach the results:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows*

One more question - what cables/connectors/adapters are you using for HDMI?

Doc

DYan1
Beginner
340 Views

Thanks. I'm aware those are the drivers for my NUC, that's how I got the driver in the first place.

As for cables/connectors/adapters for HDMI, just direct HDMI cable from the NUC to the monitor. No connectors or adapters.

Cable came along with the monitor, so I'm sure it supports 4k@60hz and HDR too.

I have separate issue with HDR but I guess I'll take it up in another topic.

idata
Community Manager
340 Views

Hello dan1st

 

Thank you for joining this community.

 

I understand that you are experiencing HDMI detection issues with your Intel® NUC Kit NUC7i7BNH.

 

In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-Intel® Graphics Driver

 

This report will tell us what to do next.

 

I hope to hear from you soon.

 

Regards,

 

Diego S.

 

DYan1
Beginner
340 Views

Attached.

Thanks for any help.

idata
Community Manager
340 Views

Hello dan1st

 

Thank you for your response.

 

By any chance, can you please provide us with your HDMI cable's model/brand?

 

As well, have you tried to test a different cable just for troubleshooting purposes?

 

We would like you to go ahead and provide us with a graphic report from your machine as follows on this link:

 

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html?_ga=2.18968... https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html?_ga=2.18968...

 

Please make sure that both monitors are connected when creating and attaching the report.

 

In addition, have you verified if the TV's firmware is up to date?

 

I hope to hear from you soon.

 

Diego S.

 

DYan1
Beginner
340 Views

Hi Diego,

Not sure about the HDMI cable's model/brand. But it was included in the box together with the monitor. I doubt they'd include a cable which doesn't support the monitor's features (4k hdr).

Also yes, tried with 3 other HDMI cables as well, and tried with 4k or 1080p desktop resolutions, all same results.

Graphic report attached.

Both monitors? There's only 1. But connected with both DisplayPort and HDMI yeah, just that HDMI isn't working properly.

Lastly there are no drivers for the monitor. Have also asked the manufacturer's tech support, there aren't any.

n_scott_pearson
Super User Retired Employee
340 Views

I wouldn't trust the cables provided by the (or any!) TV manufacturer as far as I can throw them. Usually, this is moot as they don't provide any.

Just saying,

...S

DYan1
Beginner
340 Views

Fine. The same exact cable (and monitor) was tested using an android box as well as a laptop.

Works perfectly fine even in different resolutions. Nothing wrong with the cable.

Scott you seem to be implying this is a cable issue when it is not.

Driver is the issue here as pointed out earlier. HDMI works with Windows Standard Display Driver, but not whenever I update the drivers from Intel.

n_scott_pearson
Super User Retired Employee
340 Views

No, I am specifically responding to the statement asserting that, because the cable came with the TV, it must be good. Never, ever assume (let alone assert) that.

The cables supplied are notoriously absolute crap - and this is across the industry - and they specifically have *never* been tested by either the cable or TV manufacturer. Maybe one in every ten thousand manufactured is sample tested; that's it.

If you tested the cable and had no problems with it, that's great. My opinion: consider yourself lucky.

...S

idata
Community Manager
340 Views

Hello dan1st

 

Thank you for your response.

 

During these past hours we were trying to replicate the issue that you are experiencing, with the same model of NUC that you own and a Samsung* 4k HDR TV.

 

I regret to inform you that we were not able to recreate the issue that you are experiencing using the latest or even previous versions of our Intel® Graphics Drivers along with different HDMI cables.

 

Based on Al Hill's post, where he specifies that he installed that specific driver on his NUC7i7BNKQ and it works perfectly, we do not really think that we are facing a driver issue.

 

Just for troubleshooting purposes, is there a chance for you to perform a clean OS installation?

 

Hope to hear from you soon, please let us know the outcome.

 

 

Regards,

 

Diego S.

 

DYan1
Beginner
340 Views

Same could be said for many other sole cable manufacturers then.

Now I'm not sure why you feel your rant about cables is helpful to me.

I already mentioned 3 other cables have been tested prior to your post here.

If you have any suggestions that can help they'd be greatly appreciated.

If it's more about cables kindly take this somewhere else please.

DYan1
Beginner
340 Views

Sorry I don't quite understand here. Based on 1 other person's post, and he's using a different NUC model too, that indicates it's not a driver issue?

What about my scenario where it works with Windows Standard Display Driver, but not when updated with Intel's drivers? Does that not count for anything?

I highly doubt a clean OS installation would make any difference, but I will try to do it asap.

If the problem still persists, what then?

AlHill
Super User
154 Views

Dan, do you want assistance or not?

We are trying to help you, yet you keep obstructing and dismissing everything we suggest.

Many users have the same model NUC as you and I, AND WE HAVE NO PROBLEMS.

So, do a clean install and be done with this already. Or, seek help elsewhere.

Doc

Reply