Intel® NUCs
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added HDMI cable with a splitter and lost power

FRoyl
Beginner
146 Views

If I plug in the second HDMI cable the NUC will not power up. If I power up with just one HDMI cable it works fine. Yesterday I plugged in the second HDMI cable and that worked OK as well. Today when I plug in the second HDMI cable the power shuts down.

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3 Replies
AlHill
Super User
143 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Waiting for Windows 12]

FRoyl
Beginner
136 Views

The report is over 22,000 lines and I'm not sure how to send it.

 

David_G_Intel
Moderator
122 Views

Hello FRoyl


Thank you for posting on the Intel️® communities.  


Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it. You may also find the Discontinued Products website (https://www.intel.com/content/www/us/en/support/discontinued-products.html) website helpful to address your request.  

You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued". https://ark.intel.com/ 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.   


Regards, 

David G 

Intel Customer Support Technician 


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