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idata
Community Manager
2,046 Views

cannot update intel nuc8i3cysm bios

I have tried to update bios on intel nuc8i3cysm.

I try F7, iFlash, Power button, jumper removed. but anything have failed.

I attached the screenshoot of error message.

Please help me.

Thank You.intel_admin CommunityAdmin itpnadmin

0 Kudos
18 Replies
LeonWaksman
Super User
322 Views

Hello alexdony

1. Enter Bios setting by pressing F2 during boot process.

2. Press F9 (Y) to set bios to default settings.

3. In Bios, enter Advanced > Boot > Secure Boot and uncheck Secure Boot option.

4. Press F10 (Y), to save the settings and exit.

Now update your Bios by pressing F4 (Bios recovery) from Power Button Menu. Once Bios is updated, reboot you computer. Now you can return to Bios settings if you want, set back your custom settings.

Leon

idata
Community Manager
322 Views

I already do that, but I cannot found F4 option. there is no bios recovery option.

I already do F9, save&exit, no secure boot.

I also format the usb drive with FAT32 and no quick format. I try 3 different usb drive.

I also try with jumper removed, but no option to bios recovery, the option only F7 (bios update) and always failed.

Please what I have to do ?

Thank You.

LeonWaksman
Super User
322 Views

The easiest is to recover bios from Power Button Menu:

  1. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file CY0036.bio (https://downloadcenter.intel.com/download/28047/BIOS-Update-CYCNLi35-86A-?product=126145 Download BIOS Update [CYCNLi35.86A] ) on this stick and insert it into USB slot (NUC shall be OFF).
  2. Press Power Button for about 3 seconds. You should release the Power Button soon as the power led changes color from blue to amber. Alternately, the system will emit three short beeps from the PC speaker or headphones, if connected, then stop. If you see the LED color change or you hear the beeps, release the Power Button - NUC shall reboot into Power Button Menu.
  3. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen).
  4. When the recovery finishes, pull out the power cord.
  5. Replace the power cord and press Power Button to switch the computer to ON.
  6. Enter Bios setting by pressing F2 during boot process.
  7. Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.
  8. If before update, you have customized bios settings, you can enter again to Bios setting to change the necessary settings.

Note:

 

If for some reason you have difficulty to boot into Power Button Menu, you may recover your Bios using Security Jumper method https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005532/mini-pcs.html

While recovering Bios with Security Jumper removed, you don't need press F4 to start Bios recovery. If valid bios file is found on USB stick. the process start automatically and you will see after some 30 seconds the progress on your monitor.

Leon

idata
Community Manager
322 Views

I do all step above carefully, but I still cannot get into bios recovery, I try the power button, but no bios recovery option, I try security jumper removed and still cannot get into bios recovery, there are only F7 bios update option, and when I try the bios update, still failed with same error.

what another option I have to do ?

Thank You.

LeonWaksman
Super User
322 Views

Hello Alex,

It is very strange to me that you can reach the Power Button Menu, but the F4 option not exists there. Can you attach the image of the Power Button Menu? May be the problem is caused by the preproduction bios loaded in your NUC.

Any way try do the following:

1. Try underclocking the memory to 2133MHz or 2400MHz. Also, use only 1 DIMM (remove the second DIMM if you have 2 DIMMs installed). This helped in similar case in NUC8i7HVK. In order to underclocking your memory, enter Bios settings:

Advanced > Performance > Memory > General Settings

Memory Profiles - Manual - User Defined

Memory Multiplier - 18 (check if your memory is underclocked to 2133MHz or 2400MHz. If not, reduce this multiplier even more )

Save changes and Reboot (press F10 and confirm with "Y").

2. Reboot computer (with the USB containing bios file inserted) and press F7 for bios update.

3. If bios was successfully updated enter bios and reset the memory settings to default:

Advanced > Performance > Memory > General Settings

Memory Profiles - Manual - Automatic

Memory Multiplier - (no longer user definable)

Save changes and Reboot (press F10 and confirm with "Y").

Regards

Leon

idata
Community Manager
322 Views

memory DIMM are soldered down.

I cannot change the memory multiplier

I try the iFlash BIOS update but still error.

I attach the screenshoot.

Please give me the solution.

Thank You.

LeonWaksman
Super User
322 Views

Hello alexdony

In the begging of this post I would like to apologize for sending you wrong instructions about the RAM memory. As you understand I'm not an Intel employee and I have even not seen NUC8i3CYSM. I was trying to help you using my experience from other NUCs. Now, I saw that the memory in your NUC is soldered. This is unusual solution for NUC and other PC I know. To me it is very strange and unusual solution, which will cause a some limitation for users. I have not any idea what can be wrong and why you can't recover your bios. Today is Sunday and you will not have any help from Intel's engineers, however I hope tomorrow you will have some help from Intel agent.

By the way, I asked you to attach an image of Power Boot Menu. Can you do this? In my post # 3 above, I've given you instructions how you can reach this menu.

Leon

Edit:

Since the CMOS battery is located on board bottom side (therefor it is easy accessible which is very good), please disconnect the the CMOS battery connector and reconnect it after 15 minutes. While doing this the Power Adapter cable must be disconnected too.

idata
Community Manager
322 Views

Hello alexdony,

 

Thank you for contacting our community forums; it will be more than a pleasure to assist you.

 

I understand that you have been experiencing issues performing a BIOS update to the unit that you own.

 

Based on your posts it seems that you already try several attempts to recover the BIOS of your Intel® NUC8i3CYSM.

 

We would like to help you as this is not a normal behavior.

 

We will perform further research regarding your issue in order to help you out.

 

In the meantime, please provide me with the .txt file that the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

 

I Hope to hear from you soon.

 

Regards,

 

Diego S.

 

idata
Community Manager
322 Views

I'm attach the file from System Support Utility.l

Please help me solve my problem

Thank You.

idata
Community Manager
322 Views

Hello alexdony,

 

 

Thank you for your response.

 

 

For issue replication purposes, we would like to gather more information regarding your setup.

 

Can you please provide us with your monitor's specs? (Brand, model, interface.)

 

Any dongles or adapters?

 

As well, please follow these steps to generate an Intel® Graphics Driver report:

 

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html?_ga=2.17210... https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html?_ga=2.17210...

 

 

I hope to hear from you soon.

 

Regards,

 

Diego S.

 

idata
Community Manager
322 Views

I use Samsung UA32H5000 as a monitor via HDMI

No dongle, No adapter

I cannot generate an Intel® Graphics Driver report because this intel nuc only have Radeon RX 540 Graphics Driver, no integrated Intel GPU

the main problem I faced was that there was no choice of F4, even though using a security jumper removed

Thank You.

idata
Community Manager
322 Views

Hello alexdony,

 

 

Thank you your response.

 

The information provided is extremely helpful.

 

We are currently investigating further, we will inform you as soon as we have more details regarding the issue replication.

 

 

I hope to hear from you soon.

 

 

 

Regards,

 

Diego S.

 

LeonWaksman
Super User
322 Views

Hello alexdony,

In my previous posts I asked you some questions and I suggested solution how you can enter the Power Button Menu. I think that we have communication problems and therefor you didn't responded. Any way, I'll try one more time.

1. For your information: trying bios recovery method with Security Jumper removed should not bring you F4 key on your screen. If you have powered your NUC with USB containing valid bios file inserted and the Security Jumper removed, the recovery process should start automatically, without user intervention.

2. The other method for bios recovery is pressing F4 from Configuration Menu. To get the Configuration Menu, remove the Security Jumper and power your NUC with empty USB slot (do not insert USB with bios file). After about 30 seconds, Configuration Menu (similar to the attached image), shall be seen. Now insert the USB bios file and press F4 to start bios recovery.

3. The easiest is to recover bios from Power Button Menu. You claim that you reach this menu, however there no F4 option. Can you please attach an image of this Power Menu you have seen? The following describe the procedure of bios recovery from Power Button Menu:

3.1. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file CY0036.bio (https://downloadcenter.intel.com/download/28047/BIOS-Update-CYCNLi35-86A-%3Fproduct%3D126145 Download BIOS Update [CYCNLi35.86A] ) on this stick and insert it into USB slot (NUC shall be OFF)3.2

3.2. Press Power Button for about 3 seconds. You should release the Power Button soon as the power led changes color from blue to amber. Alternately, the system will emit three short beeps from the PC speaker or headphones, if connected, then stop. If you see the LED color change or you hear the beeps, release the Power Button - NUC shall reboot into Power Button Menu.

3.3. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen).

3.4. When the recovery finishes, pull out the power cord.

3.5. Replace the power cord and press Power Button to switch the computer to ON.

3.6. Enter Bios setting by pressing F2 during boot process.

3.7. Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.

3.8. If before update, you have customized bios settings, you can enter again to Bios setting to change the necessary settings.

4. I have look on the SSU txt file you have sent. In this file I can see that you have on your NUC some preproduction bios from "American Megatrends Inc. 5.13 , 10/18/2017 12:00 AM" . This is not how line describing NUC bios shall look. It should be something like this: "Intel Corp. BNKBL357.86A.0067.2018.0814.1500 , 08/14/2018" .

Leon

idata
Community Manager
322 Views

Hello alexdony,

 

 

Thank you for your patience.

 

Based on the print screen of the BIOS and the SSU report, your system appears to be an OEM (Original equipment manufacturer).

 

Your system was not manufactured by Intel® directly, or another party has modified it.

 

In order to perform further research, please provide us with the markings of the unit located on the back (SN and SA numbers).

 

You can use this article to identify your NUC:

 

https://www.intel.com/content/www/us/en/support/articles/000005804/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005804/mini-pcs.html

 

As well, we strongly encourage you to contact your place of purchase for support on your inquiry.

 

I hope to hear from you soon.

 

 

 

Regards,

 

Diego S.

 

idata
Community Manager
322 Views

sorry for the late respond.

As you said,

In this file I can see that you have on your NUC some preproduction bios from "American Megatrends Inc. 5.13 , 10/18/2017 12:00 AM" . This is not how line describing NUC bios shall look. It should be something like this: "Intel Corp. BNKBL357.86A.0067.2018.0814.1500 , 08/14/2018" .

I buy this product from indonesia ecommerce, bukalapak.

the seller said, this is a pre-release product, but he get it directly from intel.

I cannot find any label of SN/SA.

Is there any way to update the bios from american megatrends to up to date original intel nuc bios ?

I really need help.

I will do and try anything, and I will give any report and I will be volunteer to do any test of this intel nuc.

I am a Intel Nuc fans.

I really love Intel Nuc.

I have 5 difference intel nuc since D54250WYKH2.

thank you.

n_scott_pearson
Super User Retired Employee
322 Views

First of all, pre-production systems are and remain the property of Intel. They are provided to specific persons, free of charge, so that they may evaluate the technology ahead of launch. The people receiving such units do not pay for nor do they own these units. It is not right for them to be selling these units and they did sign an agreement saying they would not do so. While you are ok having this unit, you should report to Intel all details you have regarding the person who sold this unit to you (you can do this via IM to account intel_corp).

Now, whether you are going to be able to update the BIOS to a product version is dependent upon the state of the BIOS it has already. You need to update the BIOS using the BIOS Recovery process. The process is as follows:

  1. Note: You can avoid many of the compatibility issues with USB 3.0 flash drives by using a USB 2.0-based flash drive.
  2. Reformat your USB flash drive on a Windows-based PC, using the FAT32 file system, with the Quick Format option disabled. Do not use Linux- or MACos-based PCs for this operation. Do not worry about making this disk bootable. If FAT32 is not offered as a formatting choice, you need to use a smaller USB flash drive.
  3. Place ONLY file CY0036.BIO on this USB flash disk. No other files are needed. Never put more than one .BIO file onto the USB flash disk.
  4. Remove the BIOS Configuration jumper from the NUC's board.
  5. Insert the USB flash disk into the right-hand blue USB 3.0 port on the NUC (i.e. avoid using the left-hand yellow charging port).
  6. Power on the NUC and wait for the BIOS recovery to complete.

If you are lucky, this process will complete and will have successfully Recovered the BIOS to the latest version.

Hope this helps,

...S

idata
Community Manager
322 Views

I tried everything you said, step by step carefully, but still cannot enter BIOS recovery.

I really need to update BIOS because many BSOD randomly every hours even every minutes.

I already upgrade all driver to latest version from intel website.

I did not know that this is a pre realease product, because the seller did not mention it before.

I know this is maybe my mistake.

this is the link where I buy this product

https://www.bukalapak.com/p/komputer/mini-pc/haq4ch-jual-intel-nuc8i3cysm2-core-i3-kabylake-gaming-r... Jual intel nuc8i3cysm2 core i3 kabylake gaming ram ddr4 8gb hd 1tb vga radeon 2gb di lapak basmicom basmicom

I cannot contact the seller anymore after I receive this product.

please help me.

I only depend on Intel support to help me solve my intel nuc problem

Thank You.

n_scott_pearson
Super User Retired Employee
322 Views

I am afraid that, if you cannot get the BIOS Recovery process going, there is little that can be done. This can happen with pre-production (PP) units - and may be why this person was dumping it.

Every reputable online sales service offers a way for you to reject a problem device and get your money back. The fact that this is a PP unit and it was not mentioned in the offer is sufficient reason. The fact that it cannot run without issue as a result is certainly another. Return the unit and get your money back -- and make sure that you collect all the information that you can about this jerk and report it to Intel.

...S

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