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dc53427hye repair

DEVAXTATOR
Beginner
312 Views

can someone please tell me where i can send 2 dc53427hye for repair

they blink boot displays black and 5 seconds later blink again

 

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9 Replies
n_scott_pearson
Super User Retired Employee
302 Views
Have you tried unplugging the NUC's CR2032 battery for 15 minutes? This should clear the state.
...S
DEVAXTATOR
Beginner
293 Views

thank you so much for the reply and hint

but tried this today exactly the same:

one the blue light when connected to power is ON when i press the power button it turns off and black screen and 2 to 3 seconds it turns off and nothing black and the blue light off there is fan spin but it turns off as well.

the other one exactly the same but without the fan spin.

is there someone in Portugal or someone who can fix this for a reasonable price that i can ship it to?

thank you once again

n_scott_pearson
Super User Retired Employee
282 Views

Intel does not offer any sort of repair services. Perhaps other users from Portugal can recommend a reputable repair shop in-country? If not, you could call the local Intel number and see if there is any local shop they would recommend.

That said, I personally think that you can purchase new NUCs to replace these likely for less money that it would cost to repair them.

Sorry,

...S

DEVAXTATOR
Beginner
273 Views

Hello,

that is the main issue...

intel does not care...

intel does not help in anyway shape or form...

i just need a contact can you please direct me to a person that can help?

thanks 

Marcos Silva

AlHill
Super User
270 Views

Repair an 8-year old NUC?  More cost than it is worth.  Better to invest in new equipment.

Consider cell phones - who repairs an 8-year old cell phone?  They are recycled and replaced.

Just an opinion, mind you.

Doc (not an Intel employee or contractor)

Maria_R_Intel
Moderator
287 Views

Hello DEVAXTATOR,


Thank you for posting on the Intel* Community.

 

Unfortunately, due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website (https://www.intel.com/content/www/us/en/support/discontinued-products.html) helpful to address your request.

 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

 

Best regards,

Maria R.

Intel Customer Support Technician


Marvin
Beginner
216 Views
Exact same problem with exact same model number.... Any help, anyone ????
n_scott_pearson
Super User Retired Employee
206 Views

There's no advice that wasn't already suggested in the conversation to date. If these don't help with your problem, you may be looking at a replacement being necessary.

Sorry,

...S

DEVAXTATOR
Beginner
204 Views

for another one?

have you look in ebay?

there is about 300 of them all broken

same issue... nobody cares?

why? it seems to me to be a fault in the engineering of the nuc all of them craped out in exactly the same way?

you do the math... i dont 

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