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driver error with hardware:BTHENUM\{0000eb03-d102-11e1-9b23-00025b00a5a5}_LOCALMFG&0002

echen8195
Beginner
402 Views

Q6.PNG

0 Kudos
1 Solution
Steven_Intel
Moderator
340 Views

Hello echen8195,


Thank you for posting on the Intel® communities.


In order to better assist you, please provide the following information:


  • Are you using an Intel NUC? If that is the case, please provide the model of it.
  • Do you have any external devices connected to your system? 


Be aware that the question marks are normal when referring to "Other devices" section in Device Manager.


Best regards,


Steven G.

Intel Customer Support Technician.


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5 Replies
n_scott_pearson
Super User Retired Employee
375 Views

I am sorry, we cannot to anything with a capture containing non-English text. 

I presume that you are installing the Intel Bluetooth driver, not trying to use the Microsoft driver?

...S

echen8195
Beginner
362 Views

Yes , I use the Intel Bluetooth driver and bluetooth function well now,  just doubt why have question marks on the device manager.

Thanks for your help!

 

 

Steven_Intel
Moderator
341 Views

Hello echen8195,


Thank you for posting on the Intel® communities.


In order to better assist you, please provide the following information:


  • Are you using an Intel NUC? If that is the case, please provide the model of it.
  • Do you have any external devices connected to your system? 


Be aware that the question marks are normal when referring to "Other devices" section in Device Manager.


Best regards,


Steven G.

Intel Customer Support Technician.


echen8195
Beginner
325 Views

Hi, Steven:

my NUC is model:NUC8HV   SN:BTHN911001KF,   SA : J71485-504

Thanks for your answer, then I know the question mark isn't a problem, some Bluetooth's connections caused it (like Sound Core Life P2)。

My problem is cleaned, thank you, and Mr. n_scott_pearson

Steven_Intel
Moderator
284 Views

Thank you for your response.


I am glad to know the information provided helped. Since the thread is now solved, we will close it. 


If you need any additional information, please submit a new question, as this thread will no longer be monitored.  


Best regards,


Steven G.

Intel Customer Support Technician.



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