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Beginner
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hey, my Intel® Dual Band Wireless-AC 82651 Bluetooth stopped working and showing up on my pc for some reason. I have tried uninstalling and reinstalling the driver software and have looked through many forms with no answers. Any help?

 
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Moderator
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Hello NRaym4

 

Thank you for posting on the Intel® communities.

In order to check this further, could you please provide the following information?

 

  1. Are you having issues with Bluetooth only or with Wi-Fi too (both)?
  2. Could you please elaborate more on what you mean by "the Bluetooth stopped working and showing up"? Is it missing from Windows® Device Manager? Do you see the Bluetooth icon in Windows® notification area?
  3. Please provide a screenshot from Windows® Device Manager >> Bluetooth section expanded, and another screenshot from Windows® Device Manager >> Network adapters expanded.
  4. Is there any error message? Or is there an error code in Device Manager?
  5. When did it start to happen this issue? Did it work fine before at any time? Is this a new computer? Please provide details.
  6. Do you remember if this issue happened after a new Windows update or Wireless/Bluetooth driver update?
  7. Is the Intel® Dual Band Wireless-AC 8265 the original wireless adapter that came pre-installed in your system or did you integrated/replaced?
  8. Have you tried a roll back to a previous driver version for testing?

 

 

Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.

 

1- Download the Intel® SSU and save the application on your computer.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

 

3- To save your scan, click Next and click Save.

 

4- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

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Moderator
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Hello NRaym4


We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back.


Best regards,


Andrew G.

Intel Customer Support Technician


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Highlighted
Moderator
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Hello NRaym4


We have not heard back from you so we will proceed to close this thread. If you need further assistance please post a new question.


Best regards,


Andrew G.

Intel Customer Support Technician


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