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hola , tengo un lenovo ideapad s145 core i3 cuando conecto el cable hdmi el audio no sale por mi tv y siempre tengo ese problema , ya actualice mi controlador que es un graficos intel hd 620 y mi tv no sale en panel de control de sonido , ayuda...

Nmont14
Beginner
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Wanner_G_Intel
Moderator
209 Views

Hello Nmont14,

 

Thank you for posting your question on this Intel® Community.

 

  • To better assist you, please provide us with a system report to review your system configuration.

 

  1. Please generate a DxDiag* report and attach it.
  2. Go to Start > Run or Windows Key + R.
  3. On the Run prompt, type "dxdiag" then click OK.
  4. On the DirectX Diagnostic Tool window, click on Save All Information.
  5. Browse to a folder, type in a filename then click Save.

 

  • What is the model number of the TV?
  • Did it work before?

 

Note: Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded on this Intel® Community.

 

Wanner G.

Intel Customer Support Technician

Nmont14
Beginner
209 Views
el modelo de la tv es un samsung (UN32FH4005G en mi otra lap top que es un hp funciona normal la salida del audio , pero en este no, pese a todos los drivers estan actualizados. El lun., 1 jun. 2020 a las 14:32, Intel Forums (<supportreplies@intel.com>) escribió:
Wanner_G_Intel
Moderator
209 Views

Hello Nmont14,

 

Thank you for your response.

 

  • It seems that the report is not attached to the thread. You may need to attach it using the attachment option (clipboard icon) when you write your response.

 

  • Also, with the computer connected to the TV, please go to Sound Settings > Sound Control Panel > Playback tab, and take a picture of it.
  • Is the HDMI* device (TV) as the default output device?

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
209 Views

Hello Nmont14,

 

If you need further assistance, please let us know. We will be glad to help you.

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
209 Views

Hello Nmont14,

 

We have not heard back from you, so we will close this thread. If you need further assistance, please start a new thread. We will be glad to help you.

 

Wanner G.

Intel Customer Support Technician

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