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Beginner
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i have a nuc7i5bnh with dual screens coming up with yellow band across the top of one screen after working in pdf documents.

i have a nuc7i5bnh with dual screens coming up with yellow band across the top of one screen after working in pdf documents. one screen connected by hdmi cbale the other via a hdmi to usbc adaptor. user cannot get to windows screen controls after this happens and has to reboot the nuc in order to get rid of the problem. I have updated all drivers and bios and reinstalled latest adobe software and upgraded to windows 10 ver 1903 but nothing seems to help. any one have any ideas on how to fix this 

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Super User Retired Employee
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Please run the Intel System Support Utility for Windows and attach the log file to a reply (use the paperclip icon to upload and attach to message). An Intel Customer Support engineer will review the results and respond.

...S

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Hello Rjohn48,

 

Were you able to check on n.scott.pearson post?

 

 

  1. Click the menu where it says summary to change to Detailed View. 
  2. To save your scan, click Next and click Save. You can save the file to any accessible location on your computer. 
  3. Please attach the document to the next post. 

 

  • Can you provide the Adobe software version that you are using?
  • Is it happening in both displays?

 

Best Regards, 

 

 

Abigail G 

Intel Customer Support Technician

Under Contract to Intel Corporation. 

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Hello Rjohn48,

 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please post a new question.

 

Best Regards, 

  

 

Abigail G 

Intel Customer Support Technician

Under Contract to Intel Corporation. 

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Beginner
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Hi Abagail

Sorry I did not see your original email this case is not finalaized yet as I am waiting for some info from the customer

Can we please leave it open.

 

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Hello Rjohn48,

 

Thank you for the response and updates.

 

I've edited your post to remove your personal information since this is visible to other community members.

 

In this case, I will follow-up this thread next week to check if the information is ready or if more time is needed.

 

 

Best Regards,   

 

Abigail G 

Intel Customer Support Technician

Under Contract to Intel Corporation. 

 

 

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Hello Rjohn48,

 

Were you able to check after the information with the customer?

 

Please let me know if the issue has been fixed.

 

Best Regards, 

 

  

Abigail G 

Intel Customer Support Technician 

Under Contract to Intel Corporation. 

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Highlighted
8 Views

Hello Rjohn48,

 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please post a new question.

 

Best Regards, 

 

 

Abigail G

Intel Customer Support Technician

Under Contract to Intel Corporation.

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