intel NUC10i7FNH and Samsung PM981A NVME M.2 SSD Disk Problem

[EnderA]

Hello,
I have purchased Nuc10i7FNH2 on Amazon.
Then I bought Samsung 256GB PM981A NVMe M.2 SSD Disk.

My problem is; My NUC10 doesn't recognize This Samsung 256GB PM981A NVMe M.2 SSD Disk?

I tried M2 SSD on Different Laptops no problem.
I am waiting for your help in this matter.

It has the latest bios on the Nuc10.

[LeonWaksman]

1. Try to reset again the drive in the socket and reset BIOS to default settings (click on F9 and then on F10). If you have other SSD, check  with an other NVMe SSD. This will verify that the M.2 slot is working.

2. If the above will not help, could be that this is a compatibility problem. BTW, the Samsung PM981A SSD was not validated on NUC FN. Please see the list of Intel Validated Components for NUC10i7FNH

Leon

[EnderA]

unfortunately PM981A does not recognize NVME M.2 Disk.

[David_G_Intel]

Hello EnderA

Please verify the following:

• BIOS is up to date. Latest version is 0047
  • https://downloadcenter.intel.com/download/30073/BIOS-Update-FNCML357-
• SSD firmware is up to date. Check with the OEM.
• Test other SSDs with this NUC.

To check for a possible compatibility issue we need more information. If you can test another SSD and you're able to get into Windows with this NUC, we need a report from it. I will send you an e-mail to the e-mail address associated with your community profile requesting the reports that may contain sensitive information. 

Regards, 

David G 

Intel Customer Support Technician 

[EnderA]

hi, my Nuc10i7 device, pm981a already recognizes it. I wonder how can I run "ssu.exe"?

[EnderA]

hi, my Nuc10i7 device, pm981a doesn't already recognize it. I wonder how can I run "ssu.exe"?

[David_G_Intel]

Hello EnderA

Please let us know if you were able to complete the recommendations from the previous post.

To run any of the reports, you will need to load Windows with another drive. If you do not have another SSD available, or if you can't install the operating system, please let me know.

Regards, 

David G 

Intel Customer Support Technician 

[David_G_Intel]

Hello EnderA

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,  

David G.   

Intel Customer Support Technician  

[David_G_Intel]

Hello EnderA

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Best regards,  

David G. 

Intel Customer Support Technician  

[EnderA]

Hello,
I could not get any solution from you
So I sold PM981A NVMe. I bought Evo 970 Plus no problem

[LeonWaksman]

Hi @EnderA 

So, I suspected in my post above it was combability problem?

Leon

[EnderA]

I think as you stated below

could be that this is a compatibility(Samsung PM981A) problem