intel NUC11PAHi7 after (BIOS 0043) RAM error

[ATH]

After updating the bios to 0043 the lower ram socket does not work at all, however, the upper is working fine 

I have tried swapping the memories and every possible way to make it work with no luck

please intel fix this issue as soon as possible 

CHECK THE ATTACHED VIDEO FOR MORE DETAILS

[Jean_Intel]

Hello @ATH.

Thank you for posting on the Intel️® communities.  

To have a better understanding of your issue, please provide me with the following:

• Was there any other change besides the BIOS update?
• Have you tried another memory module?
• Make sure the contacts on the memory and the socket are clean.
• Create a report using the Intel System Support Utility (Intel SSU)

 • Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html)

• Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View".

• Click on the menu where it says "Summary" to change to "Detailed View".

To save your scan, click on "Next", then "Save".

I am looking forward to hearing from you.

Best regards,

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello @ATH.

I hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello @ATH.

We hope you are doing fine.

We have not heard back from you. So we will close this thread, if you need any additional information, please submit a new question as this thread will no longer be monitored

Best regards.

Jean O. 

Intel Customer Support Technician.