Intel® NUCs
Support for Intel® NUC products
Announcements
Do you have improvements you would like us to make on this community site? If so, we would love to hear your feedback! Click here for an 8 question survey. Thanks!

11297 Discussions

intel driver and support assistant stopped working 2 weeks ago. Running the uninstaller and installing the newest software repeatedly has not fixed the problem

TMill40
Beginner
622 Views
 
0 Kudos
22 Replies
LeonWaksman
Super User
392 Views

Try to clear the Internet Browser cache.

Check if Firewall is not blocking the Intel DSA.

 

Leon

 

TMill40
Beginner
392 Views

Leon -

First thanks for the response. Unfortunately my browser cache is cleared and my firewall is not blocking Intel DSA.

I've been using this software (DSA) for years and never had a problem until a few weeks ago.

I've tried using various browsers including: Firefox, Chrome, Edge and Opera, all to no avail.

I read where more people have also started having problems with the software recently.

AlHill
Super User
392 Views

What part of IDSA stopped working?

 

What is the model number of your NUC?

 

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

TMill40
Beginner
392 Views

Al - the first screenshot is of what is happening. I'm also attaching a word doc of the results of the SSU run.

TMill40
Beginner
392 Views

Al - #1

 

AlHill
Super User
392 Views

Please attach the entire SSU report. Save it as a text file, then attacch it.

 

Doc

 

TMill40
Beginner
392 Views

Al - here is the dtailed report as a .txt file

Alberto_R_Intel
Moderator
392 Views

TMill40, Thank you for posting in the Intel® Communities Support.

 

I just wanted to check if the problem with the Intel® Driver and Support Assistant application persists and if you need further assistance on this matter?

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

TMill40
Beginner
392 Views

Albert - the problem still persists. Thanks for asking - Tom

Alberto_R_Intel
Moderator
392 Views

TMill40, You are very welcome, we will be more than glad to further assist you with this matter.

 

In order to try to fix this problem, even though you mentioned that you already try to re-install the Intel® Driver and Support Assistant application, we can try the following:

 

If the problem remains after that, please provide the following information:

  • The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log
  • The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

 

Note: Uncheck Hide System files to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files 

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

TMill40
Beginner
392 Views

Albert - the problem still persists as of 5/21/2020.

I will be attaching the log file you have requested in 2 attachments.

DSA uninstall log file #1

TMill40
Beginner
392 Views

C ProgramData\Intel\DSA folder log files (4) within a zip

File #2

 

TMill40
Beginner
392 Views

Hopefully this is what you need to fix this problem

 

Alberto_R_Intel
Moderator
392 Views

TMill40, Thank you very much for providing that information.

 

We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
392 Views

TMill40, I just received an update on this matter.

 

Thank you very much for reporting this error, our developer team is now aware of this issue and they are working in the fix that will be released any time next week (May 28th to June 1st).

So, the next thing to do in this case then will be to wait for the new version release of the Intel® Driver & Support Assistant (Intel® DSA), please wait for it and if the issue persists to please contact us back.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

TMill40
Beginner
392 Views

Albert - thanks for the info. I'll be waiting for the new release

Alberto_R_Intel
Moderator
392 Views

TMill40, Thank you very much for your response.

 

One more thing, do you want me to keep the case open and let you know when the new version of the Intel® Driver & Support Assistant becomes available, or you want me to close the case for you to be checking our web site for the new release of the tool?

https://downloadcenter.intel.com/product/128824/Intel-Driver-Support-Assistant-Intel-DSA-

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

TMill40
Beginner
392 Views

Albert - yes please, keep the case open

 

Alberto_R_Intel
Moderator
392 Views

TMill40, Thank you very much for your answer.

 

Sure, no problem, I will let you know as soon as the new Intel® DSA version becomes available.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
231 Views

TMill40, I just received an update on this matter.

 

We just released a new version of Intel® DSA version v20.6.22, please install it and once you get the chance please let us know the results:

https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Reply