Intel® NUCs
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intel nuc not switching on

q9
Beginner
469 Views

i was using the Nuc when lighting strike and it switched off. i try checking the power adapter and its working but the computer can't switch on. please if it is fixable help me i have my life on that Nuc and now its not switching on at all. please help help help !

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AndrewG_Intel
Moderator
442 Views

Hello @q9

Thank you for posting on the Intel® communities.

In order to determine the proper support, could you please confirm the full/exact model of your Intel® NUC?

You may check the chassis label and look for the Regulatory Model and/or Product Code.


Best regards,

Andrew G.

Intel Customer Support Technician


q9
Beginner
414 Views
 
 
Hi Andrew,
 
The NUC model is DN2820FYK, Date manufactured : 10/2014
n_scott_pearson
Super User Retired Employee
388 Views

Not sure what else to say, if the unit took a lightening strike unprotected, it may be a gonner.

The O/S and installed onto a HDD. It may have survived the strike, so you could move it to another PC to get your contents off of it.

Hope this helps,

...S

AndrewG_Intel
Moderator
377 Views

Hello q9

Thank you for your response. We hope that the assistance provided by the community has been helpful.


We would like to inform you that due to the Intel® NUC Kit DN2820FYKH has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request.

Note: You might need to search for the proper Product Category and click on its "Show more" link if the product is not visible in the top rows.


Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

Best regards,

Andrew G.

Intel Customer Support Technician


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