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intelAudioService.exe causing errors in windows10 ver 1903 and 2004

I bought a Sony Vaio FE15 laptop which uses intel UHD Graphics 620 and Intel display audio. It is running Windows 10 x64 on the revisions mentioned above. The computer crashes everytime it goes to sleep mode. Using Windows event viewer I can trace the problem to an error caused by IntelAudioService.exe program.

I am using the latest drivers according to Intel Driver and Support Assistent. Any suggestion is welcome.

 

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Moderator
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roddo1, Thank you for posting in the Intel® Communities Support.

 

We recommend to install the drivers provided by the manufacturer of the computer, since those drivers were customized by them work with your specific platform.

 

I looked in Sony's web site for Sony Vaio FE15 drivers, but that specific model is not showing, could you please confirm the specific model of the laptop? Maybe you can find them on their web site:

https://www.sony.com/electronics/support/laptop-pc-svf-series/downloads?models-num=70

 

As an option, you can always install the SSU tool to gather those details and then attach the report to the thread, once you choose "reply" select the "clip" icon on the lower-left corner:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Moderator
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Hello roddo1, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Hi,

Thnak you for your concern.

Vaio FE15 is a Brazilian product.

To make matters worse, Vaio Brazil has cut its connections with Sony Vaio International.

Drivers are available at http://servicos.br.vaio.com/suporte/drivers/.

I installed the drivers but I am experiencing one system crash every 1 to 2 hours.

Any suggestion?

 

 

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Moderator
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roddo1, You are very welcome, thank you very much for letting us know those details.

 

Since the computer is working with Intel® UHD Graphics 620, you can try to install the latest Intel® Generic Graphics driver, version 27.20.100.8280, not sure if that driver version is the one already installed by the Intel® Driver and Support Assistant:

https://downloadcenter.intel.com/download/29616/Intel-Graphics-Windows-10-DCH-Drivers?product=126789

 

To rule out a possible problem with the Intel® Processor, we can always run the Intel® Processor Diagnostics tool, it does an overall test on the unit and if it passes the test it means the Intel® Processor is working fine:

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

If the problem remains, then the next thing to do will be to get in contact directly with the manufacturer of the system, to confirm if the computer is fully compatible with Windows* 10 and to make sure the proper drivers are installed. Also, to gather the instructions on how to do a BIOS update to update it to the latest version provided by them, to check if there is a place approved by them to take the laptop for a physical inspection and verify their warranty options since the issue could be related to a hardware problem with the laptop itself.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Hi,

thank you for your reply.

The processor tested ok.

I had just one error of intel AudioService.exe today.

I don't understand why. The only thing that was different from the other days was that I left one Stock market program open.

It uses a lot of graphics.

Does it make some sense to you?

 

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roddo1, You are very welcome, thank you very much for sharing those updates.

 

It is great to hear the Intel® Processor passed the test because it means it is working fine.

In reference to your question, if the proper drivers are not installed it is expected to get errors when running different applications.

 

Please provide the SSU report so we can verify further details about the components working in your platform, to attach the report, once you choose "reply" select the "clip" icon on the lower-left corner:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

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Moderator
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Hello roddo1, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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Hello roddo1, Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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