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JLF
Novice
1,240 Views

issue/bug ? with networking updates

Hi !

IDSA told me there are 3 updates available for my Nuc.

I downloaded and installed the 3 updates.

Everything seemed/seems to be OK.

I restarted the computer

But I still have the message that there are 3 updates available...

Intel® Ethernet Connection (2) I219-LM

Intel® Dual Band Wireless-AC 8260

Intel® Wireless Bluetooth®

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10 Replies
idata
Community Manager
148 Views

Hello JLF

 

 

Thank you for joining the community.

 

 

Could you provide us with the Intel® System Support Utility for Windows* report? Please attach the report to the thread.

 

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

Regards,

 

Leonardo C.

 

JLF
Novice
148 Views

Hi Leonardo

Here you are

idata
Community Manager
148 Views

Hello JLF

 

 

Thank you for your response.

 

 

Could you provide us with the DSA log form your system? please attach the file to the thread

 

 

This should be located on the following location C:\ProgramData\Intel\DSA. You should see a file .log in there.

 

 

Regards,

 

Leonardo C.

 

JLF
Novice
148 Views

Hello,

This issue with update may have nothing especially to do with networking because I just made a new update few minutes ago (Intel Management Engine Interface)

So now I have the information about 4 updates still available alltough I downloaded and installed them.

In the DSA folder I have a lot of files, somme of them empty... Hereby a list of them.

Tell me which one you would like me to send

JLF

idata
Community Manager
148 Views

Hello JLF

 

 

Thanks for the screenshot you sent to us.

 

 

Could you attach the following files?

 

-service.log

 

-serviceHelper.log

 

-tray.log

 

 

Regards,

 

Leonardo C.

 

JLF
Novice
148 Views

Hi Leonardo

Here you are with the requested the files

JLF

JLF
Novice
148 Views

Hi,

This morning some things changed

I only have 2 updates available.

Intel® Ethernet Connection (2) I219-LM

This may be a bug we already spoke about in another earlier thread

The second update is

Intel® Management Engine Interface

I just have to wait for them to disapear because installation seems to be made...

JLF

JLF
Novice
148 Views

Me again,

This morning (Monday) everything works fine.

Don't know if Intel's technicians worked this week-end... or if something went out of an Easter egg... or maybe one day late IDSA's report is an April fool

Let's wait for tomorrow

JLF

idata
Community Manager
148 Views

Hello JLF

 

 

Thank you for your response and for the updates, please let us know the outcome at your earliest convince.

 

 

Regards,

 

Leonardo C.

 

JLF
Novice
148 Views

Everything works fine now

JLF

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