Community
cancel
Showing results for 
Search instead for 
Did you mean: 
an_t_oine
Beginner
428 Views

my Nuc stopped and don't powered on

Jump to solution

hello,


i encounter an issue with my Nuc.

Yesterday, i powered it on from a long time. Everything was well.

But at a time, it stopped. Since this time, i can't powered it on.

I mean, when i push the button to switch it on, nothing happen.

I have no led, no bip. Nothing.

I tested my power cord with another Nuc, and it works.

I tested another power cord with my Nuc, and it don't start.

It seems that the power supply is out of order.

What can i do ?

Does the warranty works for this kind of issue ?

Regards.

0 Kudos
1 Solution
n_scott_pearson
Super User Retired Employee
406 Views

Provided you are still within your warranty period.

After verifying that your warranty is still active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local/country phone numbers, by geography:

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

View solution in original post

8 Replies
AlHill
Super User
422 Views

What is the model number of your NUC?

 

an_t_oine
Beginner
416 Views

the model is BOXNUC7i5BNH

 

n_scott_pearson
Super User Retired Employee
407 Views

Provided you are still within your warranty period.

After verifying that your warranty is still active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local/country phone numbers, by geography:

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

View solution in original post

an_t_oine
Beginner
401 Views

Thank you for advices, i open a case at Intel support.

regards.

peterh
Beginner
189 Views

Hi, 

i have the same problem, but i am out of warranty NUC8i7BEH.

 

Any  specific vulnerable hardware components known? (i suspect overheating).

 

I hope so.

 

Thanks, Peter

STock
Beginner
362 Views

I had this exact same problem with a 7i3BNH last year. The unit was less than a year old. If yours in still in warranty Intel will take care of you. They sent me a brand new unit. 

Did you buy yours from Amazon by chance?

an_t_oine
Beginner
344 Views

Yes i bought my Nuc at Amazon. Why ?

STock
Beginner
338 Views

I have owned several NUCs which were mostly purchased at a local Fry's store and they were still working after the warranty period. Then I bought one from Amazon and it quit working just like yours in less than a year. Coincidence?

Reply