my Nuc stopped and don't powered on

[an_t_oine]

hello,

i encounter an issue with my Nuc.

Yesterday, i powered it on from a long time. Everything was well.

But at a time, it stopped. Since this time, i can't powered it on.

I mean, when i push the button to switch it on, nothing happen.

I have no led, no bip. Nothing.

I tested my power cord with another Nuc, and it works.

I tested another power cord with my Nuc, and it don't start.

It seems that the power supply is out of order.

What can i do ?

Does the warranty works for this kind of issue ?

Regards.

[AlHill]

What is the model number of your NUC?

[an_t_oine]

the model is BOXNUC7i5BNH

[n_scott_pearson · Accepted solution]

Provided you are still within your warranty period.

After verifying that your warranty is still active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this through the forums). Here are pages where you can lookup contact information, including local/country phone numbers, by geography:

• U.S. and Canada: Intel Customer Support NA
• Europe, Middle East and Africa: Intel Customer Support EMEA
• Asia-Pacific: Intel Customer Support APAC
• Latin America: Intel Customer Support LAR

You can use the online forms service or email, but I actually recommend calling them directly. The above links provide local or toll-free numbers in most countries and support most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered in English only and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

[an_t_oine]

Thank you for advices, i open a case at Intel support.

regards.

[peterh]

Hi, 

i have the same problem, but i am out of warranty NUC8i7BEH.

Any  specific vulnerable hardware components known? (i suspect overheating).

I hope so.

Thanks, Peter

[STock]

I had this exact same problem with a 7i3BNH last year. The unit was less than a year old. If yours in still in warranty Intel will take care of you. They sent me a brand new unit. 

Did you buy yours from Amazon by chance?

[an_t_oine]

Yes i bought my Nuc at Amazon. Why ?

[STock]

I have owned several NUCs which were mostly purchased at a local Fry's store and they were still working after the warranty period. Then I bought one from Amazon and it quit working just like yours in less than a year. Coincidence?