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JWieb1
Beginner
392 Views

my bluetooth on my laptop doesnt find any devices. can somebody help? please read details.

hello, today i tried to install a new bleutooth receiver on my laptop... it was plug and play they said. so i just plugged it in and the drivers were downloading automatically. the bleutooth icon apeared and i was like. great. but as soon as i wanted to connect my bleutooth devices to my laptop it didnt work. i can turn on bleutooth but it doesnt find any devices. and also my other devices cant find my laptop. i tried restarting my laptop, reinstalling the drivers, downloading a new driver. used another usb-port. please help what i gotta say is that i use another receiver from logitech(keyboard and mouse) does that got to do anything with it?

 

-Jordy

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3 Replies
AlHill
Super User
129 Views

You installed a "USB" bluetooth device?

What Operating system? Windows 10? What version? 1903? 1909?

What is the model number of your laptop?

 

Doc

 

JWieb1
Beginner
129 Views

Hello,

its a Bluetooth adapter I just plug it in my usb-port

operating system: Windows 10

where can I see wich version I got?

-Jordy

AlHill
Super User
129 Views

Contact Microsoft or the manufacturer of the usb device for support. this is not an intel problem.

 

Doc

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