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11448 Discussions

nuc 5i5RYH reverts back to previous version



My NUC 5i5RYH runs on Windows 10 Version 1709. It tries to update to newer version but at about 85% completion it rebooted and reverted to previous version. I heard the newer version checks hardware ID and one of the Intel components uses generic ID and therefore Windows reverted back to previous version. Is this correct and what is the fix?


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Community Manager

Hello flyer4rad,



Intel Customer Service no longer responds to support inquiries for Intel® NUC Kit NUC5i5RYH, but you may want to try our "Discontinued Products Community" to get recommendations from fellow community members. You may also find the "Discontinued Products Website" helpful to address your request.



/community/tech/discontinued-products Discontinued Products Community Discontinued Products Website



Keep in mind that other community members may assist since Intel will not provide any assistance on the Community.



It is also worth mentioning that you can verify additional information about this product's discontinuance status at > Product Status > "Discontinued".



Wanner G.


Intel Customer Support Technician


Under Contract to Intel Corporation