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PLeun1
Beginner
2,294 Views

nuc 7i3bnb (i3-7100u) support Intel Virtualization Technology?

Does anyone know if nuc 7i3bnb (i3-7100u) support Intel Virtualization Technology? The bios has such setting and is selected, but when use Intel Processor Identification Utility for checking it says no! When I tried intalling Andriod Studio, it said "my computer do not support Intel Virtualization Technology", so I discovered this problem.

0 Kudos
17 Replies
idata
Community Manager
530 Views

Hello pleung,

 

 

Thank you for joining the Intel Communities.

 

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

Has Intel® Virtualization Technology worked fine before?

 

 

Have you tried enabling Hyper-V to see if it works fine?

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
n_scott_pearson
Super User Retired Employee
530 Views

VT is definitely supported by this processor. It (just) needs to be enabled in/by the BIOS. If runtime software is not detecting the capability, it is either not enabled in (or is not properly being enabled by) the BIOS or the software doing the checking is not working properly. Since the latter is rather doubtful, I would recommend that you look closely at the BIOS...

...S

PLeun1
Beginner
530 Views

Hi Fred,

Thank you for your reply! I failed sending the log file(txt) to you with the method you mentioned ("attach" option seemed don't have any choice of sending text file), so I convert it to png file but it is shrink and have strange characters. Attached please find two image files. Hope it can help!

Thanks,

Patrick

PLeun1
Beginner
530 Views

Hi Pearson,

Thanks for your help! You're right that the possibility of failure for second reason is rare, but I've checked that the BIOS setup did set to VT support. That's strange too!

Regards,

Patrick

PLeun1
Beginner
530 Views

Hi Fred,

I've never used Virtualization Technology until now since I bought it, so I don't notice if it was working fine before.

Even if I enable or disable Hyper-V, it didn't work either.

Regards,

Patrick

idata
Community Manager
530 Views

Hello pleung,

 

 

Thanks for the additional information you sent to me.

 

 

I would like you to make sure the Core Isolation Memory Integrity setting is disabled in Windows*. Please click on the Start button, type in "Windows Defender Security Center", press Enter, click on Device security, under "Core isolation" click the Core isolation details option, make sure the Memory integrity toggle switch is set to off. Restart the computer, and the test the Intel® Virtualization Technology one more time.

 

 

Let me know if issue persists or not.

 

 

Regards,

 

Fred D.
PLeun1
Beginner
530 Views

Hi Fred,

.

Just checked that the the Memory integrity toggle switch inside Core isolation option had already been set to off. As said before, the Intel Processor Identification Utility reports 'No" for VT.

Regards,

Patrick

idata
Community Manager
530 Views

Hello pleung,

 

 

I would like you to try resetting the BIOS to default settings. Please access the BIOS by pressing F2 during computer POST, once you are in the BIOS press F9, select Yes to confirm, press F10, then save and exit.

 

 

If issue persists after resetting the BIOS to defaults please try updating the BIOS. There are several BIOS updates available for your computer. I would like you to try updating the BIOS in the following order.

 

 

Install this BIOS first and then test the system https://downloadcenter.intel.com/download/27886/BIOS-Update-BNKBL357-86A- https://downloadcenter.intel.com/download/27886/BIOS-Update-BNKBL357-86A-

 

 

If issue persists install this other BIOS version and then test the system https://downloadcenter.intel.com/download/28013/BIOS-Update-BNKBL357-86A- https://downloadcenter.intel.com/download/28013/BIOS-Update-BNKBL357-86A-

 

 

If issue persists install latest BIOS from this link https://downloadcenter.intel.com/download/28068/BIOS-Update-BNKBL357-86A-?product=95066 https://downloadcenter.intel.com/download/28068/BIOS-Update-BNKBL357-86A-?product=95066

 

 

Please update the BIOS with the steps that are on this link https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html

 

 

Let me know if issue persists or not.

 

 

Regards,

 

Fred D.
PLeun1
Beginner
530 Views

Hi Fred,

Thank you for your detailed procedures! Though I followed through these steps and tested the BIOS versions one by one, the Intel® Virtualization Technology is either not shown or says "NO" in the reports of SSU or IPIU. Anyway, thank you so much for your kind attention and help! Is that a hardware issue (I hope not)?

Regards,

Patrick

idata
Community Manager
530 Views

Hello pleung,

 

 

Do you have an actual Intel® NUC Board NUC7i3BNB or do you have an Intel® NUC Kit NUC7i3BNH?

 

 

Where did you purchase it from?

 

 

I tried to reproduce the issue with an Intel® NUC Kit NUC7i3BNH we have which uses the exact same board you are using, but I was not able to reproduce he issue.

 

 

Just for testing purposes, please try enabling Core Isolation Memory Integrity setting, restarting the computer, and checking if the Intel® Processor Identification Utility reports Intel® Virtualization Technology as "No". After that disable Core Isolation Memory Integrity setting, restart the computer one more time, and check again the Intel® Processor Identification Utility. Please remember to restart the computer so the operating system can apply the changes after you modify the Core Isolation Memory Integrity setting.

 

 

Regards,

 

Fred D.
PLeun1
Beginner
530 Views

Hi Fred,

Sorry for providing wrong information about the CPU, it should be NUC 7i3BNK (i3-7100u)! But even if it is 7i3BNB, 7i3BNH or 7i3BNK, it should also support Intel® Virtualization Technology, shouldn't it? I've tested disabling Core Isolation Memory Integrity setting and restarting to check, but again it didn't work.

I bought this from a retailer (Jumbo Computers Supplies) in Hong Kong. I attached a description label on the box for you to give me advice to see if it is a valid item. Hope it can help. Thanks again!

Regards,

Patrick

idata
Community Manager
530 Views

Hello pleung,

 

 

Thanks for the additional information you sent to me.

 

 

I would like to investigate further the issue you are having before we process warranty replacement.

 

 

I would like to gather the following information:
  • Part number of the RAM memory you are using.
  • What peripherals do you have connected to the computer?

 

Regards,

 

Fred D.
PLeun1
Beginner
530 Views

Hi Fred,

Thanks for your continous follow-up. Here are the required information below:

- Part number of the Kingston 8G RAM memory (Please check the top item of the attached photo as I can't tell exactly which one is).

- I use Intel 256G M2 SSD with Windows 10 Pro 64bit OS installed.

When I examine the board, I found 3 labels marked as NUC7i3BNB instead of NUC7i3BNK. I marked them in red circle for your reference.

Regards,

Patrick

idata
Community Manager
530 Views

Hello pleung,

 

 

Thanks for the addition RAM information you sent to me.

 

 

Let me do further research about this and come back to you. I will post information on this thread as soon as I have it.

 

 

Regards,

 

Fred D.
Ronny_G_Intel
Moderator
530 Views

Hi pleung,

I tested the very same NUC model you have and I enabled Intel Virtualization Technology in BIOS and installed Android* Studio https://developer.android.com/studio/ Download Android Studio and SDK tools | Android Developers and I had not issues, no error messages and nothing related to virtualization. Once the application downloaded all components and was successfully installed I checked for any hardware scan/configuration option within the tool but I couldnt find anything, if you know of any please let me know.

At this point I can assure you that the hardware supports virtualization (the Processor) as stated earlier by Scott and that it is very possible that the issue is within the operating system, I would check if you have any other application using virtualization technology, Hyper-v perhaps. If you have Hyper-V installed, it gets greedy and won't let other virtualization apps access hardware acceleration features so you may want to check on that, I dont believe this should be an issue but I would also test EUFI Windows boot mode, I see that your system is running in legacy mode, again, this shouldn't be an issue as far as I am aware but I would try that as last resource because it implies a new operating system set up.

I hope this helps,

Ronny G

PLeun1
Beginner
530 Views

Hi Fred,

Thank you for you kind help! I tried installing a new windows 10 64-bits operating system to a USB drive and boot into windows from this drive last night, bingo!! IPIU reported Intel Virtualization Technology for "YES" finally!. That means either my installed version of windows 10 have problem (low possibility) or any installed software prohibited the access of Intel Virtualization Technology. I'm going to find out further which one it is, hoping that there is no need to re-install it. Anyway, thank you so much for your kind help and support!

Regards,

Patrick

PLeun1
Beginner
530 Views

Hi Rguevara,

You're right about the guess that it is the issue of the operating system /software as I've tested using another windows installed to boot from USB drive, the problem is solved. Thank you for you suggestion and I'm going to test that by uninstalling some suspicious software. Thank you for your precious information!

Regards,

Patrick