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AN3
Beginner
1,215 Views

nuc no display on tv after updating to windows fall creators update

my intel nuc7i5bnh was running windows 10 1703. during the restart process of the update, display was lost. tv reported "invalid format". changed tv settings but still no display. then i tried using a computer monitor which worked just fine. but i primarily use my nuc as a htpc, which is hooked up to the tv via hdmi. is there a solution for this? i can do a system restore and revert back to the earlier version but im afraid that windows update would just automatically reinstall the faulty update. thanks in advance!

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5 Replies
idata
Community Manager
55 Views

Aaron_N: Thank you very much for contacting the Intel® NUC communities. We are sorry to hear the NUC is not working as expected.

 

 

By any chance, do you remember the graphics driver version that worked fine?

 

 

In order to try to fix this problem, we can try to install graphics driver version 4815:

 

https://downloadcenter.intel.com/download/26947/NUCs-Intel-HD-Graphics-Driver-for-Windows-10-for-Int... https://downloadcenter.intel.com/download/26947/NUCs-Intel-HD-Graphics-Driver-for-Windows-10-for-Int...

 

 

If the problem persists we can try driver 4849:

 

https://downloadcenter.intel.com/download/27266/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?pr... https://downloadcenter.intel.com/download/27266/Graphics-Intel-Graphics-Driver-for-Windows-15-60-?pr...

 

 

Or we can roll back to driver 4678:

 

https://downloadcenter.intel.com/download/26836/Intel-Graphics-Driver-for-Windows-15-45-?product=989... https://downloadcenter.intel.com/download/26836/Intel-Graphics-Driver-for-Windows-15-45-?product=989...

 

 

Any further questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
55 Views

Aaron_N: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

AN3
Beginner
55 Views

sorry i'm out of town at the moment. i haven't got the time to troubleshoot my nuc before i left. but i will post updates as soon as possible.

idata
Community Manager
55 Views

Aaron_N: Perfect, no problem at all, take your time and once you get the chance let us know the results.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

idata
Community Manager
55 Views

Aaron_N: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

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