nuc x15驱动安装失败 Driver installation failure

[Kch-I]

名为Touchpad_FW_Update-Win10_Win11-58.2.96.5的驱动安装失败，试了很多次都不行，重启也不行。

[Jean_Intel]

Hello Kch-I,

Thank you for posting on the Intel️® communities.  

Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate. 

In order to better assist you, please provide me with the following:

• When did the issue start?
• Was there a major update before the problem started?
• What is the installation process you are following?
• Create a report using the Intel System Support Utility (Intel SSU)  
  • • Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html)
  • • Open the application and click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 
  • • Click on the menu where it says: "Summary" to change it to "Detailed View." 
  • To save your scan: click on "Next"; then "Save." 

Best regards, 

Jean O.  

Intel Customer Support Technician

[Kch-I · Accepted solution]

Thanks very much. When I looked it up later, IT was just the trackpad driver，so it was a misunderstanding.I heve a big problem when I use the Chinese ip,I cannot reply anyone including myself .

[Jean_Intel]

Hello Kch-I,

We are glad to know you found a solution, since the thread is solved we will close it now.  

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best Regards, 

Jean O.

Intel Customer Support Technician