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11304 Discussions

nuc10i3fnh very slow boot

Rjohn48
Beginner
1,029 Views

Hi I have been building nucs for several year now for general business  customers, from  5 6 7 8 and 10 series nucs i3 and i5 models usually fit them with 8gb ram and a samsung evo 250gb sata SSD, this has always been a successful formula with boot times under 20 seconds in most cases.   the latest nuc10i3fnh  units have been having some very slow boot times  (2 or 3  minutes or more) once customers start plugging other usb peripherals like printer and external usb drives etc into them, have updated the bioses but continue to find this very frustrating.  has anyone else encountered this or does anyone know of a fix.

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12 Replies
Alberto_Sykes
Employee
1,009 Views

Rjohn48, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

How many Intel® NUCs are affected by this same problem?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

When there are no USB peripherals, does it boot correctly, faster?

Which Windows* version are you using?

How are you installing Windows*, is it from a Windows* ISO, the disc, or using a Microsoft tool? Please explain.


Even though you mentioned "have updated the bioses", we can always try a BIOS recovery to the latest version which is 0046 following the instructions in the links below, please try the "Power Button Menu" first, if it does not work then try the "Security Jumper" option:

https://www.intel.com/content/www/us/en/support/articles/000033291/intel-nuc.html

https://downloadcenter.intel.com/download/29924/BIOS-Update-FNCML357-?product=195506


I looked in the list of Compatible products for the Intel® NUC 10 Performance kit - NUC10i3FNH, and the Samsung Evo 250GB Sata is not listed there, that does not mean it is not compatible is just that haven't been tested by Intel®. For testing purposes, do you have the option to use another SSD? Just to rule out a possible problem with the device itself.


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel  


MRoss5200
New Contributor III
1,003 Views

Are you installing the complete drivers pack from downloadcenter.intel.com?

 https://downloadcenter.intel.com/product/195506/Intel-NUC-10-Performance-kit-NUC10i3FNH

or are you letting Windows Update install drivers when first connected to the internet?

I have seen issues where the drivers installed from Windows Update first are for older Windows releases and can cause issues with newer Windows versions. Best thing to do is NOT connect to the internet when installing Windows and then install all drivers first from the pack downloaded from DLC before connecting to the internet for the first time. This allows Windows Update to only update newer drivers when checked.

Rjohn48
Beginner
984 Views

this nuc has also developed freezing problems after sleep and is excessively slow even once running  after boot i am returning it the the supplier for testing

Alberto_Sykes
Employee
958 Views

Hello Rjohn48, Thank you very much for sharing those details.


We are sorry to hear that the Intel® NUC is now freezing as well, once you get the chance, please let us know the results from the supplier so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
931 Views

Hello Rjohn48, I just wanted to check if you received any updates from the suplier and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
917 Views

Hello Rjohn48, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Rjohn48
Beginner
893 Views

Hi

 

I have been replying to your emails but they keep bouncing back.

anyway the supplier has found an issue with 10th gen nucs with the sata ribbon cable coming loose at the motherboard end they found the cable could work loose easily so they reseated it and taped it back on the nuc causing problems so it cant move.  i would suggest that its someone at intel needs to look at the design of how that cable is anchored.

 

Robin

AlHill
Super User
888 Views

As far as replying via email, that is not how it works.  You need to reply to the thread.

Doc (not an Intel employee or contractor)

keithkit
Novice
819 Views
You are my savior. I had this problem, as well.
- boot takes few minutes, blank screen once awhile.
- hang once awhile
- once booted up, my harddisk is always at 100% activity for few minutes, before I can actually do my work.

I've tried remove the Sata ribbon, and plugged it back in. And seems fine now.
Rjohn48
Beginner
812 Views

Hi Keithkit

glad i could help. I have had lots of issues with 10th gen nucs,  ive been selling nucs for several years now but ive never had so many issues ( freezing and auto starting when turned off, going slow etc etc) as i have now with the the 10th gen units.  In New Zealand intel has put the 8th gen nucs on special at a big discount  so my solution has been to buy a big bunch of 8th gen i5 units to keep me going for a few months until Intel sorts all the issues with the 10th gen units as im not selling any more 10th gen units until they are stable.  just to put it in perspective Ive had problems with 75% of the 10th gen units i have bought. 

kikigak2
Beginner
412 Views

I also have this issue on NUC10i3FNH model. Reinserting SATA ribbon cable does not help. SSD has R/W of only 1-2 mbps and always at 100% on task manager.

Rjohn48
Beginner
407 Views

Try taping the sata cable back against the side of the nuc closest to the sata port that also seemed to help hold it in the right place.

Ive moved on from the 10th gen nucs and are now doing 11th gen nucs and only using m.2 drives until i hear if the sata issue has been cured in the new design as it looks only a slightly different design looking at it.

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