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After being turned off for a while, maybe hours or days, I will find the blue power button lit but unresponsive. I have to pull the plug for a moment before it can be booted.
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Hello billk2112,
Thank you for posting on the Intel® communities.
In order to better assist you, could you please confirm if the NUC fully turns off (no LED on and no fan spinning) before the issue starts? Or is the LED staying on everytime you turn off the NUC?
Best regards,
Steven G.
Intel Customer Support Technician.
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usually the LED is on but the fan off and it is the machine is unresponsive. Sometimes the LED and everything else is off too. In either case pulling the power plug and reinserting makes it bootable. In some cases everything works as it should be typically not.
problem persisted from windows 10 to 11.
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Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Steven G.
Intel Customer Support Technician.
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Hello billk2112,
Thank you for your response.
Please perform the following steps and let me know if the issue persists:
- Uninstall the current graphics driver version 30.0.x.x (for instance, 30.0.101.1191).
- Download the Intel® Graphics – Windows* DCH Driver Version 27.20.100.9466.
- Install the Graphics Driver Version 27.20.100.9466. (https://www.intel.com/content/www/us/en/download/19344/30381/intel-graphics-windows-dch-drivers.html)
- Decline any Graphics Driver updates that will be offered by Intel® Driver & Support Assistant (Intel® DSA).
Best regards,
Steven G.
Intel Customer Support Technician.
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Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Steven G.
Intel Customer Support Technician.
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A few days before this suggestion I switched to 27.20.100.9466 based on another thread here. All was well until this AM when nuc would not wake. I had to pull the power again to get it to respond to the on button.
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Thank you for your response.
I would like to review this case further. In order to do so, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.
Best regards,
Steven G.
Intel Customer Support Technician.
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Here's the file.
No problems since the old driver except for the one time mentioned.
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Thank you for your response and information provided.
I am going to work on this issue. As soon as I have an update, I will let you know.
Feel free to reply if you have any concern.
Best regards,
Steven G.
Intel Customer Support Technician.
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Hello billk2112,
Please perform the following steps and let me know of the outcome:
- Download and install the graphics driver version 30.0.101.1191 https://www.intel.com/content/www/us/en/download/19344/691496/intel-graphics-windows-dch-drivers.html
- Update BIOS to version 0046 https://www.intel.com/content/www/us/en/download/19694/bios-update-patgl357.html?erpm_id=1123515_ts1656697088783
Best regards,
Steven G.
Intel Customer Support Technician.
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Hello billk2112,
I reviewed your post, please let me know if the issue was resolved, if not, do not hesitate, just reply back.
Regards,
Deivid A.
Intel Customer Support Technician
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Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.
Best regards,
Steven G.
Intel Customer Support Technician.
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