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ABust3
Beginner
1,343 Views

nuc7i7bnh randomly crashing - suspecting USB issue

Hello,

 

We have a few nuc7i7bnh connected to USB 3.0 machine vision cameras with Ubuntu 18.04.

Some systems are randomly crashing. We don't if it's memory related or USB driver low-level related. Here is what we see in the logs:

kernel: [ 4080.757907] xhci_hcd 0000:00:14.0: WARN Cannot submit Set TR Deq Ptr

kernel: [ 4080.757914] xhci_hcd 0000:00:14.0: A Set TR Deq Ptr command is pending.

kernel: [ 4080.757930] xhci_hcd 0000:00:14.0: WARN Set TR Deq Ptr cmd failed due to incorrect slot or ep state.

kernel: [ 4081.788519] xhci_hcd 0000:00:14.0: bad transfer trb length 16328 in event trb

kernel: [ 4081.788678] xhci_hcd 0000:00:14.0: ERROR Transfer event TRB DMA ptr not part of current TD ep_index 4 comp_code 3

kernel: [ 4081.788702] xhci_hcd 0000:00:14.0: Looking for event-dma 000000026ae62e20 trb-start 000000026ae62e30 trb-end 000000026ae62e30 seg-start 000000026ae62000 seg-end 000000026ae62ff0

Has anyone encountered this type of issue? If so, have you been able to resolve it?

Any help is greatly appreciated.

 

Thanks!

Alex

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1 Reply
idata
Community Manager
175 Views

Hello alexandrebustamante: Thank you for joining the Intel® communities support.

 

 

As you can in the following link, Intel validated the NUC to work with Windows® 10 and all the drivers that we have available in our web site, belong to that operating system:

 

https://www.intel.com/content/www/us/en/support/articles/000005628/mini-pcs.html

 

https://downloadcenter.intel.com/

 

 

In this case, I encourage all the peers viewing this conversation, that if they have further suggestions about this subject to post all the comments on this thread.

 

 

Additionally, to get in contact with Ubunto® support will be a good option to try:

 

https://ubuntuforums.org/

 

 

Regards,

 

Alberto R.

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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