nuc7pjyh安装红外驱动程序失败

[泯刘]

新装win10安装红外驱动失败

提示：

there is a mistake installing the Driver:0xe000020b.

Aborts this Installaion.

Please reboot and try again.

求工程师帮忙解决

[idata · Accepted solution]

Hello Jeng2,

Thank you for joining our Intel ® Community.Let us help you further with your issue.In this case, please uninstall your current (CIR) Driver for Intel® NUC Kit NUC7PJYH, and make sure that you install our https://downloadcenter.intel.com/download/27465/?product=126137 latest version.Also, please make sure that this option enable on the BIOS of the machine through the following steps: Access the BIOS > Advanced > Devices > Onboard Devices > Legacy Device Configuration = Enhanced Consumer IRIn addition, check in the Device Manager to confirm it is detected though this path:Device manager > Human Interface Devices > make sure that you see ITECIR Infrared Receiver (EC) and MS eHome Infrared Transceiver.If that doesn't work, update the BIOS if lower than version 0044 and check again Device Manager: https://downloadcenter.intel.com/download/28106/?product=126137 https://downloadcenter.intel.com/download/28106/?product=126137In you do not have any success please provide me the report generated by our https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-Best Intel® System Support Utility for Windows*To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.As well provide us with the brand and model of your Infrared device.Keep in mind that currently, Intel ® has only validated one remote control in case there may be a compatibility issue: http://compatibleproducts.intel.com/ProductDetails?EPMID=126137 I hope to hear from you soon.Regards,Diego S.