nuc8i3beh2 dont wake up,

askatuak · ‎06-08-2022

For some time, the automatic start that I have to the pc at 7:16 AM fails me

I changed the plug, to another area of the building, and it was fine for a few days but then nothing, it failed again.

I have a similar model, and I have crossed the charger.

Some suggestion:

G6BE00500050 nuc8i3beh2 bios 0.73 J72693-307

Could it be the transformer?

For the guarantee, it asks me, apart from the serial number, another figure that I don't know what to put.

spanish version

Desde hace algun tiempo, me falla el encendido automatico que le tengo al pc a las 7:16 AM

Lo cambie de enchufe, a otra zona del edifcio, y fue bien unos días pero luego nada, volvio a fallar.

Tengo un modelo igual, y le he cruzado el cargador.

Alguna sugerencia:

G6BE00500050 nuc8i3beh2 bios 0,73 J72693-307

Puede ser el transformador?

Para la garantia me pide, aparte de serial number otra cifra que no se que poner.

Alberto_R_Intel · ‎06-09-2022

askatuak, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

Is this a new Intel® NUC?

When did you purchase it? (For Warranty Purposes)

You mentioned "I changed the plug, to another area of the building, and it was fine for a few days", before doing that, was it working properly?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

In reference to what you said: "For the guarantee, it asks me, apart from the serial number, another figure that I don't know what to put.", That should be the SA number, you can find it at the bottom of the Intel® NUC. Just to make sure, do you have already a ticket open with Intel® Technical Support?

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

askatuak · ‎06-10-2022

I bought it on 4.29.2020 in full covid....
It failed before I moved it, and I moved it because it failed. I moved it to my IT office.
Professional environment.
It was working for 2 years, without problems, they turn on at 07:15 and turn off at 10:00 p.m.
Since 15 days
Random failures of two good, and 1 day bad.
I have taken another charger from another intel enuc (g6be03600bxx sa j7253-307) boxnuc8i3beh that I have just as I bought another similar one.
The charger I doubt is hka09019047-6u huntkey, wake on lan fail, whit this charger.

i have 20 unit or more intel nuc

Alberto_R_Intel · ‎06-10-2022

askatuak, Thank you very much for providing that information.

In the following links, you will find troubleshooting steps and further suggestions to try when the Intel® NUC is not waking up on schedule:

https://www.intel.com/content/www/us/en/support/articles/000033202/intel-nuc.html

https://www.intel.com/content/www/us/en/support/articles/000020534/intel-nuc.html

https://www.intel.com/content/www/us/en/support/articles/000059945/intel-nuc.html

(Even though it is addressed for a different Intel® NUC and OS, it might be useful for this scenario)

You mentioned, "i have 20 unit or more intel nuc", how many Intel® NUCs are showing this problem?

Once you get the chance, let us know the results. If the problem persists after trying the recommendations on the links above, please attach the SSU report, from at least one of the units affected, so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Regards,

Albert R.

Intel Customer Support Technician

askatuak · ‎06-15-2022

Sorry for the delay ,

intel nuc i have just change fast starup.

I installed windows 10 on a new hard drive, last Thursday, and it turned on fine on Friday, and Monday, and Tuesday and today Wednesday, I had to disconnect and connect it.

I'm going to make the quickstart switch in another enuc.
I enclose the SSU

PD: in other machine startup fast option are disable

Alberto_R_Intel · ‎06-15-2022

askatuak, No problem at all, thank you very much for sharing those updates, the SSU and the picture.

Based on the SSU we can confirm that the latest BIOS version 0089 is properly installed on the device.

Could you please confirm how many units are showing this problem?

Do all of them have the same BIOS version installed, 0089?

Could you please provide the steps, one by one, that you follow in order to configure the Intel® NUC to wake up and go off?

Is there a power outage that might have happened in your building? When a power failure happens, the Intel® NUC BIOS settings will get misconfigured and it will be needed to do a power cycle or even get in the BIOS to configure it again, so we just wanted to check on that.

"I'm going to make the quickstart switch in another enuc.", Sure, take your time, once you get the chance, please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

askatuak · ‎06-16-2022

I have 3 units, nuc8beh, 2 working and one kit.
I'm going to change the ssd, from one for the kit nuc.
I am going to put sn: g6be03600b5j sa j72753-307, and I have removed the problem, sn: SN:G6BE00500050 sa j72753

I'll pass you a bios configuration photo, and how it turns off.
The computer that I have next to me with two screens, a twin in functions, does it without problems.

Each enuc, hdmi to tv, usbc - hdmi to TV.

Right is ok, always turn off and wake up Correctly.

one year half is ok.

It fail from 15 days . I have to unplug it and plug it in.

win 10 21h2

Alberto_R_Intel · ‎06-16-2022

askatuak, Thank you very much for sharing those details and the pictures.

"I have 3 units, nuc8beh, 2 working and one kit.", do they all have the same BIOS version, 0089?

The Intel® NUCs that are working properly, do they also have BIOS version 0089?

"The computer that I have next to me with two screens, a twin in functions, does it without problem", Which BIOS version is currently installed on it?

"I am going to put sn: g6be03600b5j sa j72753-307, and I have removed the problem, sn: SN:G6BE00500050 sa j72753", perfect, once you get the chance, please let us know if that fixed the problem.

Regards,

Albert R.

Intel Customer Support Technician

askatuak · ‎06-22-2022

i´m ticket 05492579

Alberto_R_Intel · ‎06-23-2022

askatuak, Please provide the information requested in our previous post so we can further assist you.

"I have 3 units, nuc8beh, 2 working and one kit.",

Do they all have the same BIOS version, 0089?

The Intel® NUCs that are working properly, do they also have BIOS version 0089?

"The computer that I have next to me with two screens, a twin in functions, does it without problem",

Which BIOS version is currently installed on it?

"I am going to put sn: g6be03600b5j sa j72753-307, and I have removed the problem, sn: SN:G6BE00500050 sa j72753", perfect, once you get the chance, please let us know if that fixed the problem.

Regards,

Albert R.

Intel Customer Support Technician

askatuak · ‎06-24-2022

intel -59

The equipment that has been without failure for two years has an older bios.

Alberto_R_Intel · ‎06-24-2022

askatuak, Please provide the following information:

You mention: "has an older bios", please provide the BIOS version.

"I have 3 units, nuc8beh, 2 working and one kit.",

Do they all have the same BIOS version, 0089?

The Intel® NUCs that are working properly, do they also have BIOS version 0089?

"The computer that I have next to me with two screens, a twin in functions, does it without problem",

Is that computer also an Intel® NUC?

Which BIOS version is currently installed on it?

"I am going to put sn: g6be03600b5j sa j72753-307, and I have removed the problem, sn: SN:G6BE00500050 sa j72753".

So, was the problem fixed by replacing the Intel® NUC?

Do you still need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

askatuak · ‎06-28-2022

i would like warranty, change my enuc fail.

Alberto_R_Intel · ‎06-28-2022

askatuak, Thank you very much for clarifying those details.

In that case, please get in contact directly with your local Intel® support department through any of our channels and they will further assist you with the warranty process:

Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat

For phone support, depending on your location, you will see the contact information on the links below:

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

Regards,

Albert R.

Intel Customer Support Technician