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filt3rek
New Contributor I
164 Views

nuc8i5bek 2 screens HMDI + USB-C

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Hej !

I have 2 screens, one HDMI and another VGA through USB-C and even if I tell the 1st GPU adapter to be HDMI and second thunderbolt, in Win 10, the 1st screen is the USB-C and 2nd HDMI... Why there is options in the BIOS to set it when it is not taken in account ?!

That's could be all, but no, sometimes my 1st screen doesn't run, sometimes it does, and even when booting sometimes the 1st screen resolution is dirty, sometimes no...

Can anybody help me please ?
Thanks in advance,

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Sebastian_M_Intel
Moderator
151 Views

Hello filt3rek, 

 

Thank you for posting on the Intel® communities.   

 

So we can better assist you, please provide the following (run the reports with both screens connected): 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).  

 

2. Provide the Report for Intel® Graphics Drivers, follow this link

3. Can you provide pictures/screenshots of the changes you make in the BIOS and how it is reflected in Windows? This is to understand what do you mean by "even if I tell the 1st GPU adapter to be HDMI and second thunderbolt, in Win 10, the 1st screen is the USB-C and 2nd HDMI".  

4. Provide more details about your connection: 

  • Brand and model number of the monitors. 
  • Brand and model of the cables used, please specify if you are using an adapter/converter (include the model also). 

 

5. What do you mean by "when booting sometimes the 1st screen resolution is dirty"? Can you also provide pictures of that?  


Regards, 

 

Sebastian M  

Intel Customer Support Technician


View solution in original post

6 Replies
Sebastian_M_Intel
Moderator
152 Views

Hello filt3rek, 

 

Thank you for posting on the Intel® communities.   

 

So we can better assist you, please provide the following (run the reports with both screens connected): 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).  

 

2. Provide the Report for Intel® Graphics Drivers, follow this link

3. Can you provide pictures/screenshots of the changes you make in the BIOS and how it is reflected in Windows? This is to understand what do you mean by "even if I tell the 1st GPU adapter to be HDMI and second thunderbolt, in Win 10, the 1st screen is the USB-C and 2nd HDMI".  

4. Provide more details about your connection: 

  • Brand and model number of the monitors. 
  • Brand and model of the cables used, please specify if you are using an adapter/converter (include the model also). 

 

5. What do you mean by "when booting sometimes the 1st screen resolution is dirty"? Can you also provide pictures of that?  


Regards, 

 

Sebastian M  

Intel Customer Support Technician


View solution in original post

Sebastian_M_Intel
Moderator
137 Views

Hello filt3rek,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


filt3rek
New Contributor I
134 Views

Hi,

I'm sorry, I'm a little busy thesedays, I'll take a look at it soon.

Regards,

Tags (1)
Sebastian_M_Intel
Moderator
129 Views

Hello filt3rek,   

  

Thanks for your response. 

 

Once you have an update, please let us know about the outcome.   

  

Regards,   

   

Sebastian M  

Intel Customer Support Technician


Sebastian_M_Intel
Moderator
111 Views

Hello filt3rek,  

 

By any chance do you have any updates on this?

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician


Sebastian_M_Intel
Moderator
94 Views

Hello filt3rek,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician


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