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zshen7
Beginner
3,570 Views

nuc8i7hnk could not install ubuntu 18.04/16.04, is it?

Hi,

I just got the nuc8i7hnk for one week. Firstly I installed win10 after update bios to 040, it is OK, but it can not wake up when it is in sleep so that I changed the setting -> never sleep. So far it works well with win10.

And when I found there is a new bios 044, I update the bios on 044, there is black screen problem. And when I turn off it for long time, and turn on, it works well.

My nuc configuration is the following: 32G memory, Samsung 970 Pro 512G SSD. I used 200G for win10, and plan to use the rest for linux - ubuntu.

Based on https://linoxide.com/distros/install-ubuntu-18-04-dual-boot-windows-10/ https://linoxide.com/distros/install-ubuntu-18-04-dual-boot-windows-10/ , I start to install Ubuntu. But whenever to install 18.04 or 16.04, after select "Try Ubuntu without installing" or "Install Ubuntu" , the system hunt in black screen, even if I add nomoeset to linux line.

Has anyone installed linux successful on nuc8i7hnk/hvk? Please advise me how to install the linux on nuc8i7 or need to configure bios setting.

Thanks a lot!

Best,

Zhong

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15 Replies
idata
Community Manager
488 Views

Hello shenzhong

 

Thank you for joining this community.

 

I understand that you are experiencing OS installation issues with your Intel® NUC Kit NUC8i7HNK.

 

While Intel® has not tested and validated the Intel® NUC Kit NUC8i7HNK on your Linux version; we know that other customers have successfully installed it.

 

Intel suggests you check your Linux Ubuntu™s website and forums at https://www.ubuntu.com/support/community-support https://www.ubuntu.com/support/community-support for peer assistance with this installation issue.

 

Regarding the Windows 10 * issues that you are experiencing, in order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

I hope to hear from you soon.

 

Regards,

 

Diego S.

 

zshen7
Beginner
488 Views

Thanks.

For ubuntu installation I will check it on ubuntu community. And the win10 issue on my nuc8i7hnk is that can not wake from the sleep.

The attached is the file made by ssu.

Thank you very much!

idata
Community Manager
488 Views

Hello shenzhong

 

Thank you for your response.

 

Regarding your sleep issue on Windows* 10, can you please provide us more details about it?

 

What is the behavior of the machine on that moment?

 

As well, can you please tell us which type of cable are you using to connect your machine to the monitor? Are you using any adapters or dongles?

 

Based on the report that you attached to the forum, we noticed that your drivers are not up to date.

 

First, please install the latest Intel ® Graphic Drivers found here:

 

https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc... https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc...

 

In order to do it please go ahead and perform this update steps:

 

Unzip the file to a designated location or folder.

 

Open Device Manager:

 

For Windows 10: Right-click Windows Start icon

 

Click yes when prompted for permission from User Account Control.

 

Expand the Display adapters section.

 

Right-click the Intel® graphics entry and select Update Driver Software.

 

Click Browse my computer for driver software.

 

Click Let me pick from a list of device drivers on my computer.

 

Click Have Disk.

 

Click Browse and select the directory where the driver files are located.

 

Click OK, and finally click Next. Drivers are now being installed.

 

Restart your computer.

 

Once that is done, please go ahead and update your Radeon™ RX Vega M Graphics, through this .exe file:

 

https://downloadcenter.intel.com/download/27881/Graphics-Radeon-RX-Vega-M-Graphics?product=136865 https://downloadcenter.intel.com/download/27881/Graphics-Radeon-RX-Vega-M-Graphics?product=136865

 

 

 

I hope this helps, please let us know the outcome.

 

Regards,

 

Diego S.

 

zshen7
Beginner
488 Views

Hi Diego,

Thank you for advise.

Based on your point, I have installed the Intel Graphics Driver https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10%3Fprod... https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?produc... , but I met the problem when I installed it. Here is the screen snipping

zshen7
Beginner
488 Views

Hi Diego,

After reload default set in bios, I installed the Intel Graphics Driver successfully, after restart, when I install Radeon™ RX Vega M Graphics, I met the similar problem

This driver is GFX_Radeon_Win10_64_18.6.1, before that I have installed GFX_Radeon_Win10_64_18.5.1. Do I need to remove it before install new one?

idata
Community Manager
488 Views

Hello shenzhong

 

Thank you for your response.

 

In this case it seems that the error displayed by GFX_Radeon_Win10_64_18.6.1 seems to be related to driver corruption at the moment of download.

 

Please go ahead and delete the previous driver (GFX_Radeon_Win10_64_18.5.1) and then download again the latest driver from the link previously shared.

 

Please follow the same exact steps, and make sure that there is no internet connection at the moment that you uninstall the old Radeon*drivers.

 

Hope to hear from you soon, please let us know the outcome.

 

 

Regards,

 

Diego S.

 

zshen7
Beginner
488 Views

HI Diego,

Thanks for you advise.

After downloading graphics driver again. I have installed is successful.

And for linux ubuntu 18.04, I have installed successful also when I changed the bios setting for Intel graphic into auto, and checked the secure boot, based on https://linoxide.com/distros/install-ubuntu-18-04-dual-boot-windows-10/ https://linoxide.com/distros/install-ubuntu-18-04-dual-boot-windows-10/ . And dot not need the nomodeset parameter when ubuntu boot.

After install ubuntu, I tried to install the AMD https://www2.ati.com/drivers/linux/ubuntu/18.04/amdgpu-pro-18.20-606296.tar.xz Radeon RX Vega Series linux driver based on instruction: https://support.amd.com/en-us/kb-articles/Pages/Installation-Instructions-for-amdgpu-Graphics-Stacks... Radeon Software for Linux Installation

But the installation is hunt as following screen:

And I tried to update microcode for my nuc8i7hnk from https://downloadcenter.intel.com/download/27776/Linux-Processor-Microcode-Data-File?product=130411 https://downloadcenter.intel.com/download/27776/Linux-Processor-Microcode-Data-File?product=130411 , it is the same problem when to install AMD driver.

Could you adise how to install the ADM Radeon RX Vega linux driver for nuc8i7hnk?

idata
Community Manager
488 Views

It'll be supported in the 4.18 kernel - current version is 4.17. You can download the 4.18 kernel, apply the amd patches and compile from source.

Maybe check out this thread with suggestions:

https://askubuntu.com/questions/1040440/graphics-drivers-for-intel-nuc-hades-canyon-nuc8i7hvk-amd-ra... 18.04 - Graphics drivers for Intel NUC Hades Canyon NUC8i7HVK (AMD Radeon RX Vega GH) - Ask Ubuntu

zshen7
Beginner
488 Views

my system info is following:

$uname -mrs

Linux 4.15.0-23-generic x86_64

$ lspci | grep VGA

01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Device 694e (rev c0)

$ lshw -c video

WARNING: you should run this program as super-user.

*-display UNCLAIMED

description: VGA compatible controller

product: Advanced Micro Devices, Inc. [AMD/ATI]

vendor: Advanced Micro Devices, Inc. [AMD/ATI]

physical id: 0

bus info: pci@0000:01:00.0

version: c0

width: 64 bits

clock: 33MHz

capabilities: vga_controller bus_master cap_list

configuration: latency=0

resources: iomemory:2f0-2ef iomemory:2f0-2ef memory:2fe0000000-2fefffffff memory:2ff0000000-2ff01fffff ioport:e000(size=256) memory:db500000-db53ffff memory:c0000-dffff

WARNING: output may be incomplete or inaccurate, you should run this program as super-user.

According the instruction by https://askubuntu.com/questions/1040440/graphics-drivers-for-intel-nuc-hades-canyon-nuc8i7hvk-amd-ra... 18.04 - Graphics drivers for Intel NUC Hades Canyon NUC8i7HVK (AMD Radeon RX Vega GH) - Ask Ubuntu

1. install mesa command:

sudo add-apt-repository ppa:oibaf/graphics-drivers

sudo apt-get update

sudo apt-get dist-upgrade

2.update kernal command:

$ wget http://kernel.ubuntu.com/~kernel-ppa/mainline/daily/2018-07-01/linux-modules-4.18.0-999-generic_4.18.0-999.201806302200_amd64.deb 

$ wget http://kernel.ubuntu.com/~kernel-ppa/mainline/daily/2018-07-01/linux-image-unsigned-4.18.0-999-gener...

 

$ wget http://kernel.ubuntu.com/~kernel-ppa/mainline/daily/2018-07-01/linux-headers-4.18.0-999-generic_4.18...

 

$ wget http://kernel.ubuntu.com/~kernel-ppa/mainline/daily/2018-07-01/linux-headers-4.18.0-999_4.18.0-999.2...

 

$ sudo dpkg -i linux*201806302200*.deb

3. reboot

but, after reboot, the system is hunt, and the screen is black, and cannot connect it by ssh also.

And reinstall the ubuntu 18.04 again.

idata
Community Manager
488 Views

Hello shenzhong

 

Thank you for your response.

 

I am very glad to hear that all drivers for Windows* have been updated successfully.

 

Is the Wake up/sleep issue still present on Windows* after the driver updates?

 

Regarding the driver support for Linux*, I regret to inform you that as shared before Intel suggests you checking your Linux Ubuntu™s website and forums at https://www.ubuntu.com/support/community-support for peer assistance with this installation issue.

 

You could contact our Linux Communities as well through the following link:

 

https://01.org/

 

I hope To hear from you soon.

 

Regards,

 

Diego S.

 

RMidw
Beginner
488 Views

I haven't been able to install Ubuntu either.

The blank screen displays "Loading initial ramdisk" if you remove the quiet boot option or use recovery mode. I've tried 18.04, the 18.10 nightly, the stock kernels, 4.17.3 and 4.18-rc3. Various PPAs for mesa and the firmware files. Tried setting the graphics to auto in the BIOS. Updated my BIOS to 44.

Nothing seems to work. It boots fine with nomodeset as a boot parameter to the live CD so I assume the RAM is fine. I can mount the OS from disk and setup a chroot which works fine so I assume the install is ok.

Fedora didn't work either but I haven't pursued that much. Having Googled a lot I haven't actually found any examples of anyone getting Linux working on the HNK - I fear it doesn't.

ASoni3
Beginner
488 Views

I think your system isn't technically fit. that's why you can't install ubuntu 18.04/16.04 or some virus should be attacking your system I think that. Because I face the same thing when I am tried to do this After that I take a help of https://chathelp.org/avast-support/ Avast Support to solve out the problem If you are interested to fix the issue you can check this site or you can simply take a help of Google type your problem and the solution is visible within seconds.

zshen7
Beginner
488 Views

Hi Diego,

Thank you for the reply.

I have set the sleep on 20 mins, it can wake up now. I think the the sleep issue should be fixed. Thanks again.

And the driver on https://01.org/ https://01.org/ is for intel graphics card, I hope to use AMD graphics on my nuc8i7hnk.

zshen7
Beginner
488 Views

Hi Allensoni454

Thanks for you advise.

My nuc8i7hnk is new one, and the win 10 image is from microsoft web and the bios is updated to 044. I do not think there is some virus in my system.

Thank you for your reply!

zshen7
Beginner
488 Views

Hi richmidwinter,

In the black screen, there is not anything to display in my case. After I selected old version to boot, system can not boot also, so that I reinstall ubuntu again.

My bios is 044 and graphics is set to auto too. I am new one for linux, I think that the update kernel is complex for me. I just use linux for some coding, so there is no ADM drive is OK for me. Maybe amd or intel will give the latest driver for nuc8i7 in the future.

Any way, thank you for the reply.

Best regards

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